Дар'я

DARIA VASYLIEVA
Junior Data Analyst | Customer Support Specialist | Operations
Kyiv, Ukraine • [відкрити контакти](див. вище в блоці «контактна інформація») • Telegram: @darrii_v • Open to Remote Work

PROFESSIONAL SUMMARY
Reliable and adaptable professional with experience in Data Analysis and Customer Support in Slovakia and
Ukraine. Experienced in working with data, customers and business information, solving problems and following
established procedures. Strong communication, analytical and organizational skills with the ability to remain calm
and productive in stressful situations. Experienced with Excel, Google Sheets, SQL, CRM systems and Jira.
Comfortable working independently in remote environments and communicating with people from different
backgrounds.

WORK EXPERIENCE
Junior Data Analyst
Slovakia | 2024–2025
• Collected, organized and analyzed business data to support daily operational tasks.
• Used Microsoft Excel and Google Sheets to organize, process and review data.
• Used SQL to work with databases and retrieve relevant information.
• Checked data accuracy and identified inconsistencies or missing information.
• Prepared and maintained structured reports and datasets.
• Used analytical thinking to identify patterns and relevant information in data.
• Used Jira to manage tasks, track work progress and communicate about ongoing activities.
• Followed established procedures and completed analytical tasks within required deadlines.
• Communicated work-related information and findings clearly with colleagues.

Customer Support Specialist
Ukraine | 2025–2026
• Communicated with customers and provided timely assistance with their requests.
• Handled customer questions, complaints and day-to-day support tasks.
• Used CRM systems to manage customer information and support-related tasks.
• Used Jira to track issues, tasks and requests when required.
• Identified customer needs and provided appropriate solutions.
• Maintained professional and clear communication in different situations.
• Managed multiple customer requests while maintaining accuracy and attention to detail.
• Cooperated with colleagues to resolve customer-related issues efficiently.
• Followed company procedures and quality standards.

TECHNICAL SKILLS
Microsoft Excel Google Sheets SQL

CRM Systems Jira Data Analysis

Data Management Reporting Data Accuracy

Information Management

CORE SKILLS
Customer Support • Customer Communication • B2B Communication • Problem Solving • Analytical Thinking •
Time Management • Attention to Detail • Stress Management • Task Management • Teamwork • Independent
Work • Remote Work • Adaptability

KEY STRENGTHS
• Stress-resistant — able to remain calm and focused in challenging situations.
• Persuasive communication — able to communicate clearly, understand people's needs and present information
effectively.
• Responsible — take ownership of assigned tasks and complete them properly and on time.

Daria Vasylieva • CV Page 1

• Fast learner — able to quickly understand new processes, tools and instructions.
• Adaptable — comfortable working in changing environments and with different types of tasks.
• Detail-oriented — pay attention to accuracy when working with customers, information and data.
• Reliable and punctual — consistently respect deadlines and work requirements.

LANGUAGES
Ukrainian — Native Russian — Native
Slovak — B2–C1 English — B1

EDUCATION
Technical University of Košice
Košice, Slovakia
Business Management and Economics in Mechanical Engineering — Graduated

ADDITIONAL INFORMATION
• Available for remote work.
• Comfortable working with international teams.
• Experience in multicultural environments.
• Open to Customer Support, Customer Success, Operations, Administrative and Junior Data Analyst positions.
• Based in Kyiv, Ukraine.

Daria Vasylieva • CV Page 2