Дар'я

DARIA VASYLIEVA
DATA ANALYST | CUSTOMER SUPPORT SPECIALIST
Kyiv, Ukraine • [відкрити контакти](див. вище в блоці «контактна інформація») • Telegram: @darrii_v • Open to remote work

PROFESSIONAL SUMMARY
Analytical and customer-focused professional with experience in banking data analysis and IT customer support in Slovakia. Skilled in
organizing and validating data, preparing reports, investigating issues, documenting requests, and communicating clearly with customers
and colleagues. Familiar with Microsoft Excel, Google Sheets, SQL, CRM systems, and Jira. Reliable, detail-oriented, and comfortable
working independently in international, remote-first teams.

PROFESSIONAL EXPERIENCE
IT SUPPORT SPECIALIST
IT Company | Slovakia | 2024–2026
• Responded to customer questions and support requests, clarified needs, and guided users toward appropriate solutions.
• Investigated reported issues, gathered relevant details, documented cases, and tracked follow-up tasks in Jira and CRM tools.
• Escalated complex or unresolved issues to the appropriate team and followed up to support timely resolution.
• Maintained accurate customer records and clear case notes to support continuity and service quality.
• Communicated professionally with customers and colleagues, prioritizing requests and managing multiple tasks.
• Followed internal procedures and quality standards while handling customer and business information.
DATA ANALYST
Bank | Slovakia | 2022–2024
• Collected, organized, and reviewed data to support reporting and day-to-day business operations.
• Used Microsoft Excel and Google Sheets to structure information, check data quality, and maintain working reports.
• Used SQL to retrieve relevant information from databases and support data review tasks.
• Checked datasets for missing values, inconsistencies, and potential errors; raised issues for clarification.
• Prepared and maintained structured datasets and reports, keeping information clear and accurate.
• Communicated findings and data-related questions to colleagues and completed assigned work within deadlines.

TECHNICAL SKILLS
Microsoft Excel • Google Sheets • SQL • Data validation & quality checks • Data organization • Reporting & documentation • CRM systems •
Jira

CORE COMPETENCIES
Customer support • Issue investigation & escalation • Customer communication • Analytical thinking • Attention to detail • Problem solving •
Time management • Team collaboration • Remote work

LANGUAGES
Ukrainian — Native • Russian — Native • Slovak — B2–C1 • English — B1

EDUCATION
Technical University of Košice, Slovakia
Business Management and Economics in Mechanical Engineering — Graduated
References available upon request.

DARIA VASYLIEVA • PROFESSIONAL CV 1