Особисті дані приховані

DIANA SHEPTUKHA
Business Analyst

[відкрити контакти](див. вище в блоці «контактна інформація») linkedin
[відкрити контакти](див. вище в блоці «контактна інформація») https://t.me/diana_sheptukha Lviv, Ukraine | Hybrid / Office

ABOUT ME
Business Analyst with hands-on training and an individual portfolio project in the hotel booking
domain. Experienced in requirements analysis, business process modelling, documentation,
stakeholder communication and API testing. Strong background in research, information
management and problem solving gained through international projects, logistics and public-
sector experience. Comfortable working with SQL, Postman, Jira, Confluence and Git/GitHub.

CORE SKILLS
Requirements Engineering: Elicitation Techniques, Functional & Non-Functional Requirements,
User Stories & Acceptance Criteria, Use Cases, Business Rules & Constraints, BRD/SRS
Documentation
SDLC & Methodologies: Waterfall, Agile, Scrum, Kanban, BA Role Across Methodologies
Technical Skills: Git & GitHub, REST/SOAP APIs, JSON vs XML, Postman API Testing, SQL &
Relational Databases, Reading Code, Chrome DevTools
Project Management Tools: Jira, Confluence, User Story Mapping, Backlog Prioritization
(MoSCoW, Kano, WSJF), Requirements Traceability Matrix, Change Management
Diagramming & Visual Modeling: UML Activity & Sequence Diagrams, BPMN, Diagramming as
Code, ERD & Data Modeling, Data Mapping & Dashboards
Stakeholder & Product Strategy: Stakeholder Analysis (Power/Interest Grid), Communication
Planning, Product Vision & Roadmapping, Business Model Canvas / Lean Canvas, MVP/MMP
Definition, Domain & Competitor Research
Prototyping & UX: Wireframing, Figma, Usability Heuristics, AI-Assisted Prototyping
Other Tools: Markdown, AI Tools in IDE, DBeaver/SQLite, Google Forms

WORK EXPERIENCE
Business Analyst — TravelMate (Project-based experience)
March 2026 – September 2026

Analyzed and documented business and functional requirements for a hotel booking platform,
creating BRD, SRS, User Stories, Acceptance Criteria, Use Cases, Gherkin scenarios and RTM.
Modeled business processes, system interactions and data structures using BPMN, UML,
Sequence Diagrams and ERD; documented stakeholders, user flows and functional
requirements.
Managed and refined the product backlog, creating Jira tasks, low-fidelity mockups and
translating requirements into clear, actionable items for development.
Worked with technical aspects of the system by testing REST APIs using Postman and
Swagger/OpenAPI and querying structured data with SQL and DBeaver; maintained project
documentation in Confluence and version-controlled artifacts in Git/GitHub.

Interpreter — Environmental Forum | Ireland
February 2026 – April 2026
Interpreted domain-specific content across 6 events; clarified requirements and adapted
information for different stakeholders and audiences.

Interpreter — UAV & CQB Training Courses | Ukraine
May 2023 – January 2024
Facilitated communication between international instructors and Ukrainian participants,
translating complex technical concepts, procedures and documentation in real time.

Logistics Broker — Landstar | Kharkiv, Ukraine
December 2021 – May 2022
Gathered and clarified client requirements, matching them to options based on availability and
constraints.
Coordinated communication between US clients and carriers; maintained structured data and
documentation in CRM and Excel.

EDUCATION
University College Cork, Ireland
Social Studies Certificate | 2025 – 2026
V. N. Karazin Kharkiv National University
Bachelor’s Degree in Public Administration and Management | 2020 – 2024

LANGUAGES
Ukrainian — Native | English — Pre-Advanced (B2+) | French — Beginner (A1)

CERTIFICATION
Business Analysis Certificate — Mate Academy
2026
Professional English and Cultural Skills — AllTalk Training
25-hour course | July 2025
Duolingo English Test — CEFR B2 (Upper Intermediate)
Overall score: 125
September 19, 2025