Samuel

CONTACT
SAMUEL OBARI
EMAIL
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CUSTOMER SERVICE REPRESENTATIVE

CORE SKILLS PROFESSIONAL PROFILE
Customer-focused and reliable professional with experience supporting customers,
Customer Support & Relationship
Management handling inquiries, resolving issues, and maintaining clear communication. Comfortable
working in fast-paced environments, dealing with different types of customers, and finding
Written & Verbal Communication practical solutions to problems. Known for being patient, organized, dependable, and
professional when handling customer needs.
Issue Resolution & Complaint
Handling
PROFESSIONAL EXPERIENCE
Active Listening & Needs Assessment CUSTOMER SERVICE REPRESENTATIVE 2023 – 2026
FedEx
Problem Solving & Decision Making
Assisted customers with questions regarding deliveries, shipments, and available logistics
services.
Follow-Up & Case Management
Responded to customer concerns and worked to resolve complex issues in a timely and
professional manner.
Team Collaboration & Coordination
Followed up on customer requests and provided timely status updates when additional
Time Management & Organization assistance was required.
Communicated clearly with customers to understand their unique needs and provide
Attention to Detail & Accuracy appropriate solutions.
Handled customer information and service requests with high accuracy and confidentiality.
Microsoft Office & Digital Tools Worked closely with internal teams to help resolve delivery and customer service
bottlenecks.

EDUCATION Maintained a calm and professional attitude when dealing with difficult or time-sensitive
situations.
Managed multiple customer requests concurrently while maintaining high standards of
B.Sc. International Trade &
detail and service quality.
Economics
Built positive relationships with customers through reliable communication and consistent
University of Science & Technology
support.
Liaoning, China

Graduated: 2023 PERSONAL TRAINER 2020 – Present
Self-Employed
Work directly with clients to understand their personal goals, concerns, and individual
REFERENCES
needs.
Available upon request. Maintain regular communication with clients, providing ongoing support, motivation, and
guidance.
Build strong client relationships grounded in professionalism, patience, and mutual
accountability.
Respond to client questions promptly and adjust plans based on feedback and evolving
requirements.
Manage appointments, client communications, and day-to-day administrative
responsibilities independently.
Provide a highly personalized customer experience while maintaining strict professional
standards.