Контактна інформація

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Досвід роботи

Freelance Automator

з 08.2026 по нині (3 місяці)
Fiverr, Upwork, Дистанційно (IT)

As an AI & Workflow Automation Specialist with a background in HR operations and data analysis, I build resilient, production-ready automations using n8n and Make.com.
I bridge business logic and technical execution to eliminate manual routine and cut operational costs.

Key Capabilities:
• Autonomous AI Agents & RAG: Custom agents for lead scoring, customer triage, and document processing.
• End-to-End Business Automations: Automated lead enrichment, smart CRM routing, and multi-channel messaging.
• Enterprise Error Observability: Multi-stage error handling, automated fallbacks, and real-time execution logging. Tech Stack & Integrations:
• Platforms & AI: n8n, Make.com, LLMs, Vector Databases (RAG Architecture), Webhooks, Custom Code.
• Ecosystems: CRMs, Cloud Spreadsheets, Transactional Email, Team Chat & Messaging APIs.

Business Impact:
• 15+ hours/week saved per team through workflow optimization.
• 0% AI budget wasted on invalid data via pre-LLM validation checks.
• 100% operational transparency with automated logging dashboards.

L&D & Quality Operations specialst

з 08.2024 по 12.2025 (1 рік 5 місяців)
Study Less, Дистанційно (Освіта, наука)

Managed user onboarding and directly influenced LTV and CSAT metrics.

From March 2025:
Established a training and quality system covering onboarding, performance management, and staff development.

Increased the successful probation completion rate from ~70% to ~95% by optimizing onboarding and training.

Implemented a performance review system (feedback sessions, IDPs, readiness assessments).

Improved key business metrics through quality control: LTV +~10%, target achievement +15–20%, CSAT +~10%.

Analyzed performance data and implemented improvements in training processes and the feedback culture.

Operational Team Lead

з 05.2018 по нині (8 років 6 місяців)
JAFI, Київ (Освіта, наука)

Managed cross-functional educational and creative teams for over 7 years during the development of projects, games, and quests (including design and scripting).

Administered educational and entertainment festivals and events in Ukraine and Europe (ranging from 15 to 200 participants).

Was responsible for assessing participants' strengths and weaknesses, optimizing role allocation, resolving conflicts, and meeting deadlines.

Освіта

НЛТУУ

Дизайн, Львів
Вища, з 2016 по 2020 (4 роки)

Додаткова освіта та сертифікати

Coursera, AI Automation Engineer with n8n Specialization

2026, 2 mounth

Знання і навички

• Notion
• Document workflow automation
• Автоматизація процесів
• Автоматизація документообігу
• N8n
• Offboarding
• Task management
• HR-аналітика
• Комунікабельність
• Координація команди
• Онбординг персоналу
• HR-стратегія
• Управлінські навички
• Управління персоналом
• Уміння аналізувати

Знання мов

• Українська — вільно
• Англійська — вище середнього