Марта

Marta Jaworska
E-mail:[відкрити контакти](див. вище в блоці «контактна інформація»)
Phone:[відкрити контакти](див. вище в блоці «контактна інформація»)
Address: Lviv
[відкрити контакти](див. вище в блоці «контактна інформація»)

Education
2014 – 2018Jagiellonian University
General Linguistic
Master’s Degree
2011 – 2013Cardinal Stefan Wyszyński University in Warsaw
Pedagogy
Bachelor's degree
2010 – 2011University of Rzeszów
Pedagogy (continued in Cardinal Stefan Wyszyński University in Warsaw)
Work Experience
April 2026 –
July 2026HUBER+SUHNER Polatis Sp. z o.o.
IT service operation support junior
• Providing first-level user support and handling service desk tickets using TicketXpert, ServiceNow, and ITIL processes
• Resolving hardware, software, and user-related issues
• Configuring user accounts and workplace equipment
• Managing device inventory and maintaining documentation
• Monitoring and escalating incidents according to SLA requirements
• Delivering end-user training
September 2025 –
November 2025Hospitality Solutions (Sabre Polska Sp. z o.o.)
Product Support Analyst I
• Answering incoming communications from customers (calls, chats, tickets)
• Escalating existing tickets
• Basic troubleshooting
January 2025 –
March 2025TTEC Europe B.V. Sp. z o.o., Poland branch
Customer Support Representative
• Answering incoming communications from customers
• Conducting research to provide answers for customers to resolve their issues
• Be the first point of contact for the world's first-class accommodation partners by resolving basic questions and queries, such as modifications to rooms, rates, and availability, extranet tooling, etc.
• Providing accurate, valid, and complete information by using the right tools, methods, and processes
November 2023 –
July 2024Infosys Poland Sp. z o. o., Cracow branch
Senior Technical Process Executive
• Delivering a first line support service via the service desk, receiving incidents and service requests from various routes including telephone, intranet, chat and e-mail
• Updating incidents with detailed and relevant information in a timely and effective manner
• Providing updates to customers with regards to specific incidents and managing a trouble ticket through to resolution
• Escalating an incident or troubleshoot tickets according to the company escalation processes
• Ensuring Customer Service Level Agreements are met or exceeded
November 2022 –
August 2023Accenture Delivery Poland Sp. z o.o.
Collection Specialist
• Daily interaction with customers and internal stakeholders as it relates to collections, order release, setting of credit limits and dispute resolution
• Responsible for all collections activities on the assigned portfolios. Activities include minimizing balances on customer accounts, timely escalation/resolution of disputes and collection issues through leverage of professional relationships with internal and external customers
• Providing accurate and informed responses to customer (internal & external) queries through electronic correspondence and phone contact
• Adding value to the business
October 2020 –
October 2022Wipro IT Services Poland Sp. z o.o.
Service Desk Administrator
• Providing first line IT customer support
• Diagnosing and solving customer’s queries over the phone, or remote connection
• Advising users on appropriate action
• Installing and configuring computer applications
• Escalating unresolved queries to the next level of support
• Providing customer support in Russian, Polish, Ukrainian, English
November 2017 –
September 2020State Street Bank International GmbH sp. z o.o., Poland branch
Fund Accountant
• Responsible for calculating the net asset values of funds by processing daily accounting related functions to ensure funds prices are accurate and delivered to the client in a timely fashion
• Central point of contact for all accounting support functions, making sure any discrepancy is monitored and resolved
November 2013 –
June 2014Stowarzyszenie Interwencji Prawnej
Volunteer translator
• Oral Polish-Russian translation during an appointment with doctors, work with refugees from Caucasus and Chechnya
• Taking part in medical, legal, cross-cultural trainings
Languages
EnglishIntermediate (B2)
UkrainianNative (C2)
RussianAdvanced (The Third Level Certificate (TORFL-III) / C1)
PolishAdvanced (C1)
Trainings
2020Fundamentals of digital marketing — Google Digital Garage, ID: PTR K56 6F7
2017Project trainings about transferring information using different software conversion between data formats — Jagiellońskie Centrum Rozwoju Kompetencji
2017Trainings regarding building relationships in team — Jagiellońskie Centrum Rozwoju Kompetencji
2017Customer Service — Alexander Mann Solution
2012Social skills competency trainings — Centrum Szkoleń i Doradztwa Zawodowego UKSW
Skills
• Ability to work individually and as part of a team
• Ability to work in a fast-paced environment with high volume and complex demands
• Proven ability to deliver highest quality results while paying strict attention to detail
• Multitasking
• Fast learning
• Accuracy
• Punctuality
• Ability to work under pressure
• Intermediate IT skills with the ability to quickly learn new tools
• Microsoft Office productivity suite
• Experience with the software: MCH, Livewire, Ondemand/Cmod