Rawan

Rawan Gamal

Bolkle, Alexandria Egypt ◆ [відкрити контакти](див. вище в блоці «контактна інформація») ◆ [відкрити контакти](див. вище в блоці «контактна інформація»)

Professional Summary
Experienced with creating comprehensive lesson plans tailored to diverse student needs. Utilizes variety of
teaching methodologies to enhance student engagement and understanding. Knowledge of effectively
managing classroom dynamics to foster productive a productive learning atmosphere.
Experienced with managing customer inquiries and resolving issues efficiently. Utilizes strong
communication skills to ensure customer satisfaction and foster positive relationships. Track record of
problem-solving and adapting to dynamic customer needs.

SKILLS

• Ability to work in a dynamic and multicultural • Ability to work under pressure and solve various
environment. problems.

• Decision making • Administration skills.
• Good Team worker. • Computer Skills
• Photoshop editing, Word, AI-Assisted Content
Creation, internet, and web surfing.

EXPERIENCE

English Teacher, 08/2023 - Current
Salahaldin International School – Alexandria
• Facilitated engaging lesson plans, promoting active learning and student participation.
• Developed individualized education plans to support diverse learning needs.
• Implemented classroom management strategies to enhance student behavior and focus.
• Collaborated with colleagues to design interdisciplinary projects, fostering teamwork among students.

Customer care agent, 01/2022 - 01/2023
Sutherland – Alexandria
• Provided customer service and sold company products, enhancing customer satisfaction and driving
sales.
• Resolved customer inquiries through effective communication and problem-solving techniques.
• Utilized CRM software to document interactions and maintain accurate customer records.
• Collaborated with team members to enhance service delivery and improve customer satisfaction.

Customer care agent, 11/2018 - 04/2019
Vodafone UK – Alexandria
• Implemented process improvements resulting in streamlined operations and increased efficiency.
• Provided training and mentorship to new hires on customer service protocols and systems.
• Analyzed customer feedback to identify trends and recommend actionable solutions.

EDUCATION

Bachelor of Arts: 01/2018
Alexandria University - Egypt, Alexandria

LANGUAGES

Arabic - Native: English - Fluent-B2:

Bilingual or Proficient (C2) Advanced (C1)

Personal Information

Title: English Teacher Assistant

COURSES

• English course level 9 At American Institute Of Language.
• Graphic course in Graphitopia and in Creative Group.