Sofiia

SOFIIA BABYCH
E-mail [відкрити контакти](див. вище в блоці «контактна інформація»)
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Address Zhytomyr, Ukraine
Born 12/6/1996, Ukraine
English — Fluent
Ukrainian — Native
Russian — Native
Polish — A2

E D U C AT I O N
Undergraduate Ivan Franko State University
English philology
CORE SKILLS
International Business Development Database Management (Excel)
Executive & Personal Assistance Business Communication & Negotiation
International Partnership Management Appointment & Reservation Management
Calendar & Schedule Management Cross-Cultural Communication
International Travel Coordination Administrative Support
Recruitment Operations Organization & Time Management
Supplier & Client Relationship Management Attention to Detail
Lead Generation & Cold Outreach Remote Operations Coordination
Market Research Confidential Information Management

WORK EXPERIENCE
Position: International Partnerships Manager
Company: Vector People
Period: Oct 2025 – Present
City & Country: Remote | International Business Development & Operations
Key Responsibilities
Conducting international business development and establishing partnerships with recruitment agencies and staffing
companies across Central Asia.
Identifying, researching, and approaching potential business partners in multiple countries.
Managing and maintaining extensive supplier databases, including approximately 500 suppliers per country.
Verifying recruitment agencies, assessing their reliability, and evaluating their ability to meet clients’ staffing
requirements.
Conducting cold calls, email outreach, follow-ups, and business correspondence with international partners.
Building and maintaining long-term relationships with suppliers, recruitment agencies, and clients.
Coordinating recruitment operations and facilitating communication between international staffing agencies and
clients.
Preparing call scripts, outreach templates, and business communication materials.
Managing client and supplier databases, updating records, and maintaining accurate documentation using Excel.
Conducting market research to identify new business opportunities and expand the company’s international
network.
Monitoring communication with partners, tracking outreach activities, and providing operational support.
Working with US-based clients and international teams across different time zones.
Executive & Personal Assistant Responsibilities
Managing executive calendars, appointments, reservations, and daily schedules.
Organizing and coordinating business meetings, appointments, and personal commitments.
Planning and coordinating international business trips, including flights, hotel reservations, airport transfers, visas,
and travel itineraries.
Managing travel arrangements and ensuring all necessary documentation is prepared in advance.
Handling business correspondence and communication with international partners, clients, and service providers.

Conducting research, preparing documents, and handling administrative tasks to support executive operations.
Coordinating schedules, meetings, and travel arrangements while managing changing priorities.
Providing confidential administrative and organizational support to senior management.
Managing multiple tasks simultaneously and ensuring deadlines and appointments are met.
Position: Head of Safety
Company: Vqlq group inc
Period: May 2025 – Oct 2025
Responsibilities:
Overall Safety Management: Led safety operations in a transportation company, ensuring full compliance with
regulatory standards, including FMCSA and DOT guidelines, resulting in improved safety ratings and reduced
incidents.
Claims Handling: Processed claims for incidents, injuries, and insurance, streamlining documentation and updating
risk-minimization policies to enhance operational efficiency.
IFTA Management: Oversaw International Fuel Tax Agreement (IFTA) operations, preparing and submitting fuel
tax refund claims with accurate multi-jurisdictional reporting to maintain compliance and optimize costs.
Employment Processes: Directed employment and pre-employment procedures, conducting thorough candidate
screenings, background checks, and qualification verifications for drivers and staff to build a reliable team.
Tickets and Inspections: Performed inspections for tickets and fines, analyzing driver records to resolve violations;
collaborated with lawyers and courts to handle legal disputes, represent the company in hearings, and negotiate
settlements, minimizing penalties and ensuring ongoing compliance.
Drug Testing Administration: Coordinated drug tests for drivers and employees, including random and post-
incident screenings, in strict adherence to federal DOT requirements to promote a safe work environment.
CSA and MVR Monitoring: Tracked Compliance, Safety, Accountability (CSA) scores and reviewed Motor Vehicle
Records (MVR) to assess driver performance, implement improvements, and elevate company safety metrics.
ELD and Logbook Management: Administered Electronic Logging Device (ELD) systems and logbooks, ensuring
precise hours-of-service tracking, conducting regular audits, and providing driver training for regulatory
compliance.
Safety Policy Development: Created and implemented robust safety policies, delivering training programs for
drivers and staff to foster a culture of safety and prevent workplace hazards.
DOT Inspections Organization: Coordinated Department of Transportation (DOT) inspections, encompassing
vehicle maintenance, documentation reviews, and on-site audits to avert accidents and maintain fleet integrity.
Compliance Assurance: Drove company-wide adherence to safety regulations, achieving reductions in violations
and boosting overall operational performance through proactive measures.
Position: Compliance Supervisor
Company: Vista (US Trucking Industry)
Period: 2023 – DEC 2024
City & Country: Remote
Responsibilities:
Delivered proactive customer service to drivers and fleet managers, focusing on compliance education and
operational support.
Monitored and verified supporting documents (BOLs, fuel receipts, tolls) for regulatory compliance, providing
customer guidance and coaching as needed.
Provided mobile app support and troubleshooting for ELD systems, ensuring driver satisfaction and operational
continuity.
Oversaw driver performance based on DOT inspection results, working closely with drivers to correct mistakes and
promote best practices.
Handled incoming customer service requests, prioritizing urgent needs and ensuring timely, customer-centric
resolution.
Acted as an intermediary between drivers, dispatchers, and regulatory institutions to maintain high compliance and
service levels.
Skillfully addressed driver frustrations, conflict situations, and non-compliance issues with professionalism,
patience, and effective resolution strategies.
Position: Audit Assistant
Company: ELD Provider (same company, US Trucking Industry)
Period: 2021 – 2023

City & Country: Remote
Responsibilities:
Supported customers by gathering and organizing documentation necessary for various regulatory audits (New
Entrant, IFTA, Insurance, IRP, Local, and Investigations, internal ones, Insurance).
Acted as a third-party liaison between drivers, motor carriers, auditors, inspectors, and institutions, ensuring smooth
communication and audit readiness.
Led and coached a small team to efficiently prepare and submit customer documentation, prioritizing accuracy and
client needs.
Selected critical log periods strategically to increase the chance of audit success, demonstrating a strong
commitment to customer outcomes.
Maintained continuous, proactive communication with clients during the audit process, ensuring transparency,
support, and compliance.
Resolved customer concerns regarding audit requirements by offering calm, clear guidance and diffusing potential
conflicts with regulatory authorities.
Position: Customer Support Specialist
Company: ELD Provider (US Trucking Industry)
Period: 2019 – 2021
City & Country: Remote
Responsibilities:
Provided comprehensive support to truck drivers, fleet owners, and dispatchers via phone and chat, ensuring
seamless app usage and regulatory compliance.
Delivered clear and detailed consultations regarding FMCSA regulations, enhancing customer understanding of
driver logbook management.
Acted as a troubleshooting specialist for ELD devices and mobile apps, resolving technical issues quickly to
minimize driver downtime.
Addressed and resolved customer inquiries, concerns, and complaints, demonstrating patience, professionalism, and
empathy.
Built long-term customer trust through problem-solving, technical expertise, and continuous support across various
levels of the trucking industry.
Specialized in de-escalating conflict situations with drivers under stress or time pressure, achieving high customer
satisfaction even in tense scenarios.
Position: Translator / Interpreter
Company: Sinohydro Corporation Limited
Period: Aug 2018 – Jan 2019
City & Country: Zhytomyr, Ukraine
Responsibilities:
Delivered oral interpretation services during meetings, client visits, and internal communications, ensuring mutual
understanding.
Translated technical, administrative, and customer-related documents, facilitating clear communication between
foreign employees and local partners.
Acted as a cultural liaison between international staff, customers, and vendors, promoting smooth cooperation.
Position: Secretary
Company: PJSC “Hellenic Glass Industry”
Period: Dec 2017 – Aug 2018
City & Country: Zhytomyr, Ukraine
Responsibilities:
Acted as the first point of contact for clients, customers, and visitors, delivering professional assistance and
exceptional service.
Maintained executive calendars and scheduled meetings with internal and external partners.
Managed high-volume phone and written communications, ensuring prompt and courteous responses.
Processed financial documents (invoices, bills, expenses) with a focus on accuracy and timeliness.
Handled incoming and outgoing documentation to support seamless company operations.
Provided comprehensive customer-oriented support to foreign employees, including oral interpretation, translation,
housing coordination, medical appointments, and documentation assistance.

Served as a bridge between international staff, management, and external institutions (government offices, medical
facilities, real estate agencies).
Skillfully handled challenging situations involving client misunderstandings or administrative delays, ensuring
smooth resolutions and client satisfaction.
Position: Purchase Manager
Company: PE “Garchitects”
Period: Jul 2017 – Nov 2017
City & Country: Zhytomyr, Ukraine
Responsibilities:
Maintained strong client and vendor relationships through continuous communication and support.
Reviewed, processed, and tracked purchasing orders, ensuring timely delivery aligned with project needs and client
expectations.
Acted as a key intermediary between vendors, customers, and internal teams, balancing requirements and fostering
smooth collaboration.
Negotiated prices and contracts, securing cost-effective solutions while maintaining customer satisfaction
standards.
Coordinated construction logistics, managing material delivery schedules and ensuring timely project progress to
meet customer commitments.
Maintained detailed records of goods ordered, received, and distributed, ensuring transparency for clients and
internal stakeholders.
Resolved vendor or client disputes by professionally mediating disagreements and maintaining strong business
relationships under pressure.
Position: Customer Service Representative, Booking Department
Company: FLY UIA
Period: Oct 2016 – May 2017
City & Country: Zhytomyr, Ukraine
Responsibilities:
Delivered outstanding customer support through inbound calls and service inquiries.
Identified, assessed, and fulfilled individual customer needs to maximize satisfaction and loyalty.
Assisted clients with flight bookings, changes, cancellations, and special service requests.
Promoted and sold supplementary services (meals, drinks, extra baggage), enhancing customer experience and
airline revenue.
Acted as a liaison between customers, airport staff, and internal departments to promptly resolve issues related to
flight delays and baggage mishandling.
Handled irate or frustrated customers professionally, de-escalating conflicts and ensuring a positive outcome.
Worked with the Amadeus booking system, ensuring precise reservation management and customer data handling