Iryna

IRYNA [відкрити контакти](див. вище в блоці «контактна інформація»)
[відкрити контакти](див. вище в блоці «контактна інформація»)
SHPYTKO Ivano-Frankivsk

PROFESSIONAL SUMMARY

Early-career customer service professional and Management student (Agribusiness) at the University
of Agriculture in Krakow. Experience serving 50+ international guests per shift as a waitress, handling
orders, payments and conflict situations calmly. Trilingual (Ukrainian native, Polish B2, English B2) with
strong communication and time management skills.

WORK EXPERIENCE

Waitress, Taste Poland | Krakow Apr 2026 – Sep 2026
Delivered high-quality customer care to 50+ international guests per shift in a high-volume
setting.
Managed daily multilingual communication (Polish, English, Ukrainian), assisting guests with
menu choices and dietary needs.
Resolved customer queries and conflict situations quickly, ensuring high guest satisfaction and a
pleasant atmosphere.
Applied subtle upselling techniques to promote daily specials and increase average order value.
Handled POS, billing and payments with 100% accuracy and attention to detail.

EDUCATION

Bachelor's Degree in Management ( Agribusiness Management), University of Oct 2023 – Jul 2026
Agriculture | Krakow
Key coursework relevant to customer service & sales:

Business Communication & Negotiations
Marketing Management
Consumer Behavior
Project Management
Microeconomics

SKILLS

Digital & Tools: MS Office Excel PowerPoint)
(Word
Google Workspace Canva Photoshop (Basic)
Python (Basic). Soft Skills: Cross-cultural Customer Relationship
communication Management
Problem-solving Time Management Teamwork.

LANGUAGES

Ukrainian (Native), English (Upper Intermediate (B2)), Polish (Upper Intermediate (B2))
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CUSTOM SECTION

I hereby give consent for my personal data included in my application to be processed for the
purposes of the recruitment process under the Regulation (EU) 2016/679 of the European Parliament
and of the Council of 27 April 2016 (GDPR).

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