Tavishi

Tavishi Raina
Lviv, Ukraine
[відкрити контакти](див. вище в блоці «контактна інформація») | [відкрити контакти](див. вище в блоці «контактна інформація»)

Experienced customer service professional with 2+ years of demonstrated expertise in handling client inquiries,
resolving issues, and providing sales support across the customer service and information technology industries.

WORK EXPERIENCE
Oriental Germany
Sales Manager Representative Lviv | Dec 2023 - Mar 2026
• Managed 80-100+ daily client interaction’s (calls, chats, follow-ups) in the fast-paced trading environment.
• Maintained and updated client data using CRM systems( HubSpot, ClickSoft)
• Converted inbound leads into active users through effective sales, objection handling, and follow-ups.
• Guided clients through account setup, onboarding, and platform usage.
• Coordinated with team members to improve lead conversion, onboarding, and client experience.
• Delivered strong results in CPL based campaigns by qualifying leads and improving conversion rates.
• Consistently achieved 90% + sales target and maintained strong client conversion rates.
• Worked with CPA and CPL traffic, handling marketing-generated leads.

Leocar Rental Car Services
Customer Support Representative Lviv | May 2023 - Jun 2023
• Resolved customer issues efficiently, maintaining high service standards
• Managed booking inquiries and converted inquires into confirmed reservations
• Coordinated with operations to ensure service delivery and client satisfaction
• Provided multilingual assistance to international clients

SKILLS
Languages: English, Hindi, Marathi , Kashmiri

EDUCATION
Danylo Halytsky Lviv National Medical University Lviv
Doctor of Medicine - Medicine Nov 2021 - Present
• Still studying and improving my knowledge in Medicine

The Orbis School Pune, India
Higher Secondary Education - Sciences - GPA: 92.80 Apr 2008 - Apr 2020
• Assisted in organizing school-level events, enhancing planning and coordination abilities
• Participated in spell bee competitions, showcasing advanced vocabulary and language proficiency
• Certificate player in badminton
• Competed in academic Olympiads (Science/English), reflecting strong conceptual understanding and
academic excellence

PERSONAL INFORMATION
Date of birth | 29/12/2002
Nationality | Indian
Address | Mechnykova 8b, Mechnykova Lviv, 79000