Никита

MYKYTA
OSRTOVSKYI
CLIENT ONBOARDING &
SUPPORT SPECIALIST

ABOUT ME WORK EXPERIENCE
I've been working with customers for 4+
CHAT MANAGER IN AN ADVERTISING
years now – resolving issues, helping with
COMPANY (2022-2023)
setup, and figuring out what actually
makes customers come back.
Communicating with a hot customer base
Help with advertising setup
I started as a remote chat manager at an
advertising company, where I worked Entering a report for the day
with clients every day and helped them
launch their ads. Then I moved into RESTAURANT ADMINISTRATOR
restaurant administration, where I (2022-2026)
trained new staff and oversaw all daily
operations. Guest communication – welcoming guests,
answering questions in person, by phone,
I genuinely enjoy learning new things –
and via messengers
new tools, new products, and new ways
Guest requests & feedback – finding
of working with people.
solutions on the spot and keeping guests
EDUCATION satisfied
Team coordination
Medical College of the International
Humanitarian University, Odesa
Staff training
Daily reporting – cash register, shift reports
Junior Specialist diploma in Pharmacy |
2016 – 2019 Maintaining service standards

International Humanitarian University,
Odesa
Bachelor's degree in Management | SKILLS
2019 – 2021
Customer support – chat, phone, email
Team management & onboarding
CONTACT INFO Order & request management
Reporting & documentation
Phone number: [відкрити контакти](див. вище в блоці «контактна інформація»)
CRM & helpdesk tools
Telegram: @notmenotyouuu Working with AI tools
Email: [відкрити контакти](див. вище в блоці «контактна інформація») English B2