Ольга

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Olga Kuchynska
Project Manager

SUMMARY
Project Manager with hands-on experience delivering software and digital projects from planning through
release. Skilled in coordinating cross-functional teams, managing scope, timelines, priorities, risks, and
dependencies, and maintaining clear communication with international clients and stakeholders. Experienced in
Agile environments and working closely with developers, designers, and other technical specialists throughout
the SDLC. With additional backgrounds in Business Analysis and Data Analytics, I combine strong
communication and organizational skills with a data-driven and structured approach to project delivery.

SKILLS
● Project Management: Project planning, execution, risk & change management, workflow optimization,
scope, budget & resource management, project documentation
● Methodologies & Tools: SDLC, Agile, Scrum, Kanban, Waterfall, Jira, Confluence, Trello, Asana, Miro,
ClickUp, Slack, Google Workspace, Microsoft Office, Draw.io, Figma
● Business Analysis: User Stories, Use Cases, BPMN, UML, BRD, SRS
● Data & Analysis: SQL, Tableau, Python, Google Sheets/Excel, A/B testing
● Leadership & Problem-Solving: Team mentorship, conflict resolution, strategic planning
● Multilingual Proficiency: English (C2), Spanish (C1), French (B2), Ukrainian (native)

EXPERIENCE
Project Manager
OmiSoft, Inc. | April 2026 – September 2026

● Led software development projects from initiation through planning, execution, and successful delivery,
ensuring alignment with business objectives and client expectations.
● Managed project scope, timelines, budgets, resources, quality, and delivery risks across multiple
software development initiatives.
● Coordinated cross-functional engineering teams, ensuring effective collaboration, clear priorities, and
on-time project delivery.
● Maintained project documentation, delivery metrics, status reports, and stakeholder communication
throughout the project lifecycle.
● Participated in pre-sales activities including project discovery, effort estimation, solution discussions, and
proposal preparation.
● Built strong client relationships by proactively managing expectations, resolving issues, and ensuring
high customer satisfaction.

Project Manager (project-based)
Cruxlab, Inc. | November 2025 – March 2026
● Coordinated a software development project from planning through delivery, managing timelines, scope,
priorities, and key milestones.
● Worked with clients and stakeholders to gather and clarify requirements and translate them into
structured backlog items for the development team.
● Coordinated cross-functional collaboration between the client and engineering team, ensuring clear
communication and alignment throughout the project lifecycle.
● Monitored project progress, identified risks, dependencies, and blockers, and provided regular status
updates to stakeholders.
● Supported the team throughout the project lifecycle, helping maintain delivery focus and alignment with
agreed requirements and priorities.

Junior Project Manager
Loona Agency | July 2025 – October 2025
● Managed a portfolio of up to 5 concurrent client projects across the construction, IT, and digital
marketing industries, consistently delivering projects within agreed timelines and scope.
● Coordinated cross-functional teams of designers, developers, SEO specialists, marketers, and content
creators, improving collaboration, prioritization, and delivery efficiency.
● Built trusted client relationships by serving as the primary point of contact, leading regular status
meetings, managing expectations, and proactively resolving delivery risks.
● Ensured high-quality project delivery by coordinating reviews, managing scope changes, and aligning
deliverables with client business objectives.

Premium & Policy Specialist in the Customer Care department
Wix.com | November 2019 – November 2024
● Helped onboard 10,000+ customers to the Wix platform, guiding premium users through account setup,
subscription management, and issue resolution to ensure a seamless customer experience.
● Collaborated with cross-functional teams, including legal and risk departments, to resolve complex
technical and policy-related issues for premium clients, achieving top performance in user satisfaction
(90/100).
● Delivered 20+ workshops, mentoring over 100 team members on problem-solving and customer
engagement strategies.
● Analyzed user behavior and data trends to identify opportunities for process improvement and policy
updates, enhancing retention rates and operational efficiency.
● Created escalation protocols and advocated for product enhancements to address user challenges.
● Introduced process improvements that reduced ticket resolution time by 30%, increasing team efficiency
and service quality.

EDUCATION

Master’s Degree in International Law, Ivan Franko National University | Lviv, Ukraine
Master’s Degree in European Affairs, Deusto University | Bilbao, Spain
Business Analysis in IT course - Beetroot Academy, 2022
Project Management course - IAMPM, 2025
Data Analytics course - Mate Academy, 2025