Анастасия

CONTACT
Odesa, Ukraine
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[відкрити контакти](див. вище в блоці «контактна інформація»)
CORE SKILLS
Customer Service & Hospitality · Guest Experience · Excellent Communication
Emotional Intelligence · Attention to Detail · Adaptability & Flexibility
Problem Solving · Conflict Resolution · Teamwork & Collaboration
Working Under Pressure · Cross-Cultural Communication · Personalised Customer Care
EDUCATION
2017–2018
Master’s Degree in Finance, Banking & Insurance
Odesa National University of Economics
2013–2017
Bachelor’s Degree in Finance, Banking & Audit
Odesa Institute of Trade and Economics
CERTIFICATES&COURSES
2026 · AI Creator Course, ai.Creator
2025 · Leadership School, Genesis
2022 · Personal Coaching, 5 Prism 2021 · TESOL & TEFL Certificates
LANGUAGES
English — C1
Ukrainian — Native
Russian — Native
DIGITAL SKILLS
Google Workspace · Google Sheets · Canva · Figma · Airtable
AI Tools · ChatGPT · Gemini · Claude · Ideogram
Data & Automation · Google Sheets formulas · Data analysis · Apps Script
Anastasiia Shchebeteniuk
CABIN CREW
WORK EXPERIENCE
Advisor Success Manager — Nebula
October 2024 — September 2026
• Led and supported a team of advisors, providing mentoring, onboarding, development and day-to-day guidance.
• Maintained a positive and supportive team environment, with a strong focus on individual needs and emotional well-being.
• Conducted regular 1:1 meetings, performance reviews and check-ins, adapting communication to different personalities and situations.
• Coordinated the implementation of new processes and changes, ensuring a smooth transition for the team.
• Monitored performance and identified opportunities for continuous improvement.
Supply Advisor — Nebula
February 2024 — October 2024
• Provided personalised customer support and emotional assistance via chat, with a strong focus on individual needs and attention to detail.
• Maintained a high standard of service while handling different customer situations and requests.
• Followed established service procedures and workflows consistently.
• Worked effectively in a target-driven environment while maintaining quality and customer focus.
Villa Hostess — Private Villa, Grasse, France
January 2023 — December 2023
• Welcomed guests at the airport and provided personalised assistance throughout their stay.
• Ensured guests’ comfort and promptly responded to individual requests and needs.
• Arranged restaurant bookings, transportation and other guest services.
• Planned weekly menus and organised grocery shopping according to guests’ dietary preferences and individual requirements.
• Created a warm, attentive and high-quality guest experience in an international environment.
Kite School Administrator — Spot Guige
May 2021 — October 2021
• Provided end-to-end support to students, from their first enquiry through to completion of their training.
• Welcomed students, provided information and ensured a comfortable and positive experience throughout their stay.
• Maintained clear communication between students and instructors, resolving day-to-day requests and coordinating schedules.
• Handled payments, records and operational reporting with accuracy and attention to detail.