Галина

HALYNA IVANTSIV

Contact Summary
Experienced and results-oriented professional with 6+ years in client communication and customer
[відкрити контакти](див. вище в блоці «контактна інформація») service, 4 years in event organization, and 2 years in project coordination. Skilled in managing projects
[відкрити контакти](див. вище в блоці «контактна інформація») from planning to execution, coordinating teams and handling multiple priorities in dynamic environments.
LinkedIn Background in financial reporting, contract preparation, and payment tracking. Strong organizational,
problem-solving, and attention-to-detail skills, with a reliable and structured approach to work.

Languages Work Experience
English – Upper-Intermediate Trimble, Global technology company | Invoice Auditor
Сzech – Intermediate+ April 2026 – Present
managing daily communication with clients regarding documentation processing, invoice status;
сhecking and approving invoices;
Soft skills handling urgent client requests or escalating them to the appropriate internal teams;
analyzing transportation data to identify opportunities for improving logistics efficiency;
time management preparing operational reports.
communication skills
problem-solving
Sasquatch Digital, SMM Agency | Account Manager
presentation skills June 2025 – December 2025
processing inbound inquiries, managing communication (B2B clients);
driving sales, conducting negotiations and closing contracts;
Hard skills preparing project budgets;
preparing tender proposals (including creating briefs, coordinating the project team and presenting
Google Sheets proposals).
Stripe
Stripo, HTML Email Design Platform | Customer Support Manager
Jira, Click up, Notion, Trello
August 2024 – May 2025
Pipedrive, Intercom, Microsoft
handling client inquiries and processing feedback (B2B clients);
Dynamics 365
providing onboarding and platform support for new users;
Figma, FigJam, Canva
negotiating and executing client agreements;
HTML,CSS
managing billing processes, including invoice creation, payment tracking and refund processing;
Education troubleshooting technical issues related to platform functionality, email HTML/CSS code formatting, and
rendering errors;
Vasyl Stefanyk Precarpathian resolving technical issues with Stripo plugin integration (including server and UI configuration, custom
National University components setup, merge tags, and image storage connection).
Master's Degree, Czech Philology Beetroot Academy | Project Coordinator
September 2013 – February 2019 September 2020 – June 2021
Coordinating the Python Fundamentals project (course) launched on the Prometheus educational
platform. Main responsibilities:
Certification managing communication with B2B and B2C clients;
maintaining project documentation, preparing project budget and financial reports;
Beetroot Academy planning and coordinating webinars;
English for IT сreating scripts for lead qualification, optimizing the sales process to improve lead conversion;
May 2020 – September 2020 ensuring ongoing customer support throughout the course;
сonducting customer surveys and analyzing feedback to improve the customer experience;
Udemy
managing communication between teams;
Conflict Management and De- facilitating team retrospectives and 1-2-1 meetings.
Escalation in Customer Service
Beetroot Academy, Swedish-Ukrainian IT school |
September 2024
Regional Coordinator / Customer Support Manager
Codecademy_
November 2019 – June 2023
Fundamentals: HTML, CSS
managing communication with B2C clients;
January 2025 organizing offline events and webinars;
Google creating detailed guidelines and scripts for working with leads and students;
ensuring ongoing customer support throughout the course;
AI for Business
preparing and executing student agreements,managing payment tracking;
May 2026
сonducting customer surveys and analyzing feedback to improve the customer experience;

Social activities
ensuring the availability of all educational and technical materials required for conducting classes;
presenting products and conducting interviews with prospective students;
coordinating the teaching team.
2013–2016 - member, Foundation
of Regional Initiatives, Ivano- Dribnota, Children's Education Center | Operations manager
Frankivsk; June 2018 - April 2019
2016–2017 - head, Foundation of сoordinating office operations, logistics and communication with external contractors;
Regional Initiatives, Ivano- managing communication with B2C leads;
Frankivsk. organizing offline events, courses, and seasonal camps from planning to execution;
preparing client contracts and overseeing payment processes;
coordinating teams and operational processes ensuring smooth event and course execution.