Юлія

Yuliia Berenholts
T R AV E L C O N S U LTA N T
[відкрити контакти](див. вище в блоці «контактна інформація»)
Toronto, ON L9J0T8
(437) 559-2121

WWW: https://bold.pro/my/yuliia-berenholts/734r

Customer-oriented Reservation Agent
with over 20 years of experience in travel EXPERIENCE
industry. Expertise level with global
distributions system (Amadeus) and all TRAVEL ADVISOR
process IATA Agency.
Enjoytravel | Orillia, ON OCT 2025 - MAR 2026
Experience working with a large number
of customer cases. Demonstrated strong
communication and problem-solving
• Experienced in using Sabre Vacation Reservation System and
skills to provide efficient service.
ClientLinq CRM.
• Proficient in booking and managing travel reservations through
Bedsonline, Expedia, Air Canada Direct, WestJet, Air Transat, and
EDUCATION Sunwing Agent Direct.
• Skilled in using multiple airline, hotel, vacation package, and CRM
SEP 1998 - JUN 2004 platforms to process reservations, manage client information, and
Bachelor provide travel support.
Trade Marketing | University • Provided expert advice on travel destinations, accommodation options.
Business And Law | Dnipro,
Ukraine
OPERATION AGENT
SKILLS AirwayInterline | Pearson Aeroport, APR 2025 - MAY 2025
Mississauga
• Good communication skills
• Providing assistance to passengers affected by disrupted flights,
• Customer service orientation addressing transportation, accommodation and food needs to minimize
• Resilient during conflict inconveniences and maximize passenger comfort.
• Worked closely with clients at airport counter desk T1 and T3. Provided
• Strong attention to detail customers with information about availability and pricing of tickets.
• Resolved various issues and discrepancies for customers.
• Computer skills

• Open abilities and punctuality
RESERVATION AGENT
• Team Player Attitude
Sky Bird Travel & Tours | Toronto, ON JUN 2024 - MAR 2025

• Working in Global Reservation System (Amadeus), working with rules
CERTIFICATIONS and modification airlines tickets reservation ( fare calculation, reissue,
reschedule, refund, validation, using ticketing changer, waiver code).
TICO Certificate, 04/01/24

MAY 2024 • Experience woking with Billing Settlement Plan System as IATA Agency.
• Experience in ADM dispute with Airlines partners
• Assisted customers with their reservations by providing accurate
IATA UFTAA Passenger Transportation
information and helpful advice about baggage, meals, seats,
Agent, Montreal unaccompanied minors, individuals requiring wheelchair assistance,
MAR 2012 passengers travelling with pets and frequent fly programs.
• Working with group reservations supporting business trip for
companies.
Amadeus Reservation System, Basic,
• Processed credit card payments and completed accurate financial
Advanced, Ticket Changer, Kyiv
transactions.
FEB 2022

CONFERENCE ASSISTANT
Sabre Reservation System, Basic,Kyiv
Hotel Bakkara | Kyiv JUN 2021 - SEP 2021

SEP 2018
• Organized and coordinated the logistics of conferences, including
registration, transportation, meals, and lodging for attendees.
Galileo Reservation System, Basic and
• Coordinated catering services for various events during conferences.
Advanced, Kyiv
• Oversaw conference rooms, directed visitors, managed reservation
NOV 2021 system (used hotel reservation system Fedelio), answered questions
and coordinated with attendees.

Essential Service Excellence, OTEC,
Toronto AIRLINE CUSTOMER SERVICE AGENT
SEP 2023 AviaContact | Kyiv NOV 2018 - APR 2019

• Working as a main manager GDS in company provided outsourced
LANGUAGES service air tickets reservations. Working in GDS Amadeus. Managed
approximately 30 incoming calls and emails per day from customers.
English • Booked flights, reserved seats and rescheduled passengers to provide
full consultation about fare rules.
Professional Working • Monitored flight delays or cancellations due to weather conditions or
other factors.
Ukrainian

Native or Bilingual
AIRLINE CUSTOMER SERVICE AGENT
Russian TALAviation | Kyiv MAR 2018 - NOV 2018

Native or Bilingual
• Provide service as a Representative Agent of Adria Airways Airlines
offices in Ukraine, Kyiv.
• Provided excellent customer service by assisting customers and travel
agencies with questions, flight changes and luggage issues, groups
requests, fares and rules of Adria Airlines.
• Prepared customer invoices, accepted payments, and processed
refund and cancellation requests

CEO, CHEIF
Air Travel Ukraine | Kyiv MAR 2010 - FEB 2018

• Provided travel services for individual and corporations clients
(consulting, booking air ticketing, hotels and transfers at the most
favorable rates, coordination of contract terms, invoicing, accounting).
• Supervised a team of travel agents, creating company attitude, organize
professional training for staff.
• Built productive relationships with industry partners and customers.

AIRLINE RESERVATION AGENT
Avionika Aviatour | Kyiv OCT 2005 - MAR 2010

• Practical experienced as a reservation specialists in airline and hotel
reservation systems GDS (Amadeus, Galileo, Sabre).
• Experienced in accreditation office as IATA Agent, working in BSP
System (Billing and Settlement Plan) as a owner of travel agency.
• Maintaining long-term relationships with Airlines partners, customers
and corporations.
• Working with special fare contracts, netto fare agreements and
corporate discounts.