Dominika

Lviv, Ukraine
DOMINIKA LUZHETSKA Open to office or remote
[відкрити контакти](див. вище в блоці «контактна інформація»)
SALES MANAGER · B2C OUTBOUND SALES

WHO I AM
Outbound B2C sales manager selling in English and Spanish, and the top performer on my team. I hold a
10–14% conversion rate on 300–400 calls a day and have met every monthly KPI. Most of my deals close
on the first call; for clients who need more time, I build an individual approach and carry them to a
decision. Fully trained and autonomous.

10–14% 300–400 $300–1,000 #1
Conversion Rate Calls / Day Average Check Performer in Team

EXPERIENCE

Sales Manager — B2C Outbound Sales
International IT Company (NDA) · January 2024 – May 2026

Ranked #1 on the sales team by performance and met KPIs every single month.
Made 300–400 outbound calls per day in English and Spanish against a daily minimum of 300 calls
and 2 hours of talk time; call volume was often above target.
Held a 10–14% conversion rate in a rejection-heavy B2C environment, with an average check of
$300–1,000.
Closed most deals on the first call and the rest within 1–2 days; carried longer-cycle clients (1 week to
1 month) to close with an individual approach to each deal.
Took over clients that colleagues could not close or had written off as lost, and brought those deals to
a close.
Actively managed 5–7 clients a day in the company CRM, keeping every deal stage up to date.
Sourced leads from the partner database, previous clients' base, cold calls and email outreach.

SKILLS

Phone Sales & Closing Pipeline & Process Work Style
Cold calling & outbound CRM management High rejection tolerance
Objection handling 5–7 active clients daily Consistent daily output
Negotiation Partner & past-client bases Independent problem solving
B2C closing Email outreach Clear prioritization
Individual deal approach Daily KPI discipline

EDUCATION

IT STEP University
Computer Graphics & Design · 2023 – 2027 (in progress)

LANGUAGES
English C1 · Spanish B1 · Ukrainian — Native

OTHER
Started working at 16. Disciplined and results-focused; when I take something on, I commit 100% and
I am not afraid of hard work.
Earning a higher education in design while working concurrently throughout my studies, combining
creative and technical thinking across different software, so I adapt quickly to any interface or format.
Self-taught music producer: from instrumentals to tracks released on streaming platforms, including
the cover art.
Fast learner, driven by new knowledge and skills.