Роман

ROMAN HOSHKO
SALES EXECUTIVE
SKILLED AT
• B2C sales & consultative selling
• Outbound & inbound sales calls
• Sales team leadership & management
• Salesforce CRM
• Client-facing presentations
• Coaching & mentoring
• Result-driven, KPI-focused execution
LANGUAGES
Ukrainian — Native
English — Upper-Intermediate
EDUCATION
Lviv Polytechnic National University
Master's degree in International Economic Relations
CONTACT DETAILS
City: Lviv
Phone: [відкрити контакти](див. вище в блоці «контактна інформація»)
Email: [відкрити контакти](див. вище в блоці «контактна інформація»)
LinkedIn: [відкрити контакти](див. вище в блоці «контактна інформація»)
CAREER PROGRESSION
Accountant
Private Company, Ukraine | 2024 – 2026
Freight Dispatcher — Owner-Operator Drivers
Brite Logistics, USA | 2022 – 2024
Overview: Coordinated day-to-day operations for a fleet of owner-operator drivers across the US, managing load planning, dispatch, and carrier relationships.
• Dispatched and coordinated routes for a portfolio of owner-operator drivers, maximizing truck utilization and on-time delivery.
• Sourced and negotiated freight rates with brokers and shippers to secure profitable loads.
• Tracked shipments in real time and resolved on-road issues, delays, and emergencies as they arose.
• Maintained driver compliance with DOT/HOS regulations and company safety standards.
• Built strong working relationships with drivers and brokers, ensuring steady load flow and driver retention.
Sales Team Lead
Clario | Oct 2019 – 2022
Overview: Lead the Sales Department's performance and process-improvement efforts, building a culture of continuous improvement and innovation across the team.
• Manage and develop a sales team of 7–9 representatives, driving consistent achievement of company KPIs.
• Mentor and onboard new agents, accelerating their ramp-up to full productivity.
• Resolve advanced customer and process issues, acting as the team's escalation point.
• Design and roll out Agent Action Plans that raise individual and team performance.
• Establish cross-department workflows that improve collaboration and speed up issue resolution.
• Deliver monthly analytics and performance reporting to inform leadership decisions.
Quality Assurance Representative
ZoomSupport by Kromtech | Apr 2019 – Oct 2019
Overview: Monitored and analyzed the quality of services delivered by the Sales department, driving compliance and customer-centric standards.
• Audited sales agents' calls to ensure quality and compliance standards were consistently met.
• Revised and improved call scripts to reflect evolving compliance requirements.
• Delivered one-on-one compliance coaching, raising agents' adherence and call quality.
• Championed customer-centric strategies that strengthened client satisfaction.
Sales Agent
ZoomSupport by Kromtech | Sep 2018 – Apr 2019
Overview: Provided technical support and customer service by phone and chat while selling additional service packages to prospective and existing clients.
• Delivered responsive, high-quality customer service across phone and chat channels.
• Drove direct sales by phone, consistently meeting and exceeding monthly KPIs.
• Strengthened customer retention through proactive relationship management.
• Provided remote troubleshooting support for PC and Mac OS clients.
• Maintained accurate sales records and reporting through Salesforce.