Особисті дані приховані

Anhelina Gurieieva
[відкрити контакти](див. вище в блоці «контактна інформація») [відкрити контакти](див. вище в блоці «контактна інформація») Kyiv, UA, Ukraine

Summary
Customer support specialist with experience in billing operations and client-facing roles. Skilled in managing
customer inquiries, resolving complex concerns, and maintaining high service quality. Actively contributes to team
success through constructive workflow feedback, assistance with operational tasks, and support for newly onboarded
colleagues. Seeking to leverage customer service experience and academic background to deliver effective solutions
and positive customer experiences.

Experience
Billing Support Agent Jan 2026 - Present
Uniwell
Kyiv, UA, Ukraine
Assisted customers via email and chat with billing inquiries, payment issues, refund requests, and disputes, providing
empathetic, solution-focused support to resolve concerns and maintain customer satisfaction.
Consistently achieved high monthly quality assurance scores and regularly ranked among the team’s top 10
performers.
Contributed to continuous improvement by reviewing workflows and providing constructive feedback, assisting shift
leads with additional operational tasks, and guiding newly onboarded agents.
Nail tech Mar 2025 - Aug 2025
Nails Art
Copenhagen, DK, Denmark
Performed specialized pedicure services with an emphasis on technical accuracy and time efficiency. Managed a
rigorous daily schedule in a fast-paced environment, maintained a sterile workspace, and prioritized customer
satisfaction through attentive service and professional communication.
Shop assistant Sep 2024 - Jan 2025
NewYorker
Copenhagen, DK, Denmark
Managed daily floor duties including greeting customers, answering product inquiries, and processing purchases at
the counter. Maintained organized product displays, monitored stock levels, ensured the shop floor remained tidy, and
balanced customer assistance with inventory management and store maintenance.
English tutor Jul 2022 - May 2024
Self-employment
Kyiv, UA, Ukraine
Designed and delivered tailored lessons to students of varying ages and proficiency levels. Assessed individual needs
and learning styles, developed personalised lesson plans, taught reading, writing, speaking, and listening skills, used
teaching methodologies and resources, provided constructive feedback and continuous support, and integrated
technology to enhance learning. Delivered over 500+ hours of one-on-one instruction to students ranging from
beginner to intermediate levels; successfully transitioned 90% of students to the next proficiency level within one
academic year.

Education
Psychology - Bachelor of Psychology
State University of Trade and Economics
2020 - 2024 Kyiv, Ukraine

Skills
Billing operations Customer support systems Customer rapport building
(Zendesk, Solid)

High-volume time management Clear verbal & written Problem-solving
communication

Multitasking Stress resistance Conflict de-escalation

Languages
English Fluent Ukrainian Native