Контактна інформація

Отримати контакти цього кандидата можна на сторінці https://www.work.ua/resumes/20562364/

Досвід роботи

Sales manager

з 01.2022 по 10.2026 (4 роки 10 місяців)
FCMB, Remote (Finance, banking, and insurance)

1) Contributing to revenue growth and business expansion through strategic client engagement, cross-selling, and upselling initiatives.
2) Strengthening client retention and loyalty by identifying customer needs and delivering tailored solutions that improved relationship value.
3) Improving sales processes and client acquisition outcomes through data-driven performance monitoring, market opportunity identification, and proactive account management.
4) Managing a portfolio of large corporate accounts, driving client acquisition, personalized onboarding, relationship growth, and retention through targeted engagement strategies.

Customer support representative

з 09.2019 по 11.2021 (2 роки 3 місяці)
Titan Trust Bank, Remote (Finance, banking, and insurance)

- Provided frontline customer support, addressing inquiries, resolving service issues, and ensuring timely and effective issue resolution.
- Managed high-volume customer interactions across multiple touchpoints, delivering responsive support to enhance customer satisfaction and retention.
- Reduced service errors by 90% through process automation, workflow optimization, and improved customer support procedures.
- Collaborated with compliance and internal service teams to investigate and resolve complex customer complaints and escalations.
- Served as a liaison between customers and internal business units, facilitating issue resolution, improving service delivery, and strengthening customer relationships.

Освіта

Obafemi Awolowo University

Demography and Social Statistics, Zhmerynka
Вища, з 2012 по 2015 (3 роки)

- Studied Demography and Social Statistics at Obafemi Awolowo University, gaining knowledge of population studies, social and economic statistics, research methods, and data analysis.
- Market Segmentation & Customer Profiling: Applies demographic and statistical insights to identify target markets, understand customer characteristics, and develop tailored sales strategies.
- Sales Forecasting & Data-Driven Decision-Making: Leverages statistical analysis and research skills to assess market trends, identify sales opportunities, forecast demand, and support strategic business planning.
- Revenue Growth & Customer Acquisition: Uses population trends, consumer insights, and market research to identify growth opportunities, optimize customer acquisition strategies, and strengthen client retention.

Знання і навички

• Organizedness
• Communicability
• Discipline
• Adaptability
• Active sales
• Attentiveness
• Hardworking
• B2B Sales
• Educability

Знання мов

Англійська — вільно