Kseniya

KSENIYA ROSHCHYNA
HR Specialist / Recruiter | Recruitment, Onboarding & People Operations
Kyiv, Ukraine (Remote) | [відкрити контакти](див. вище в блоці «контактна інформація») | [відкрити контакти](див. вище в блоці «контактна інформація»)
PROFILE
Responsible, communicative professional with 4+ years of experience in fintech and crypto companies, now moving into HR and recruitment. Currently completing an HR & Recruitment course at Hillel IT School. Skilled in Boolean and X-Ray search, LinkedIn and GitHub sourcing, and AI tools such as ChatGPT, Gemini, and Claude. Experienced in onboarding and training new colleagues, building trusted relationships with clients and partners, managing multiple processes at once, and keeping data accurate in internal systems. Takes ownership of results from start to finish, picks up new tools quickly, and works comfortably in an international environment.
EDUCATION & TRAINING
HR & Recruitment Course — Hillel IT School (in progress, 2026)
Bachelor's Degree, Geography and GIS Systems — V.I. Vernadsky Tavrida National University, 2010–2014
TOEFL/TESOL 120-Hour Certificate — September 2022
KEY SKILLS
Recruitment | Onboarding | Candidate Experience | Employee Experience | Communication | Ownership | Organizational Skills | HR Data & Metrics | HR Systems | Boolean Search | X-Ray Search | LinkedIn Search | GitHub | ChatGPT | Gemini | Claude
SKILLS RELEVANT TO THE ROLE
• Onboarding: onboarded and trained new team members, supporting them from day one to confident, independent work
• Trusted relationships and communication: daily direct contact with clients, partners, and colleagues; clear, timely, and tactful communication, including in difficult situations
• Ownership: ran processes end to end and was accountable for the quality of the result
• Organization: handled several cases at once, prioritizing by urgency and risk
• HR data and metrics: kept information in internal systems accurate and up to date; worked with volume, quality, and turnaround metrics
• Sourcing and AI tools: Boolean search, X-Ray search, LinkedIn Search, GitHub, ChatGPT, Gemini, Claude
• Systems: comfortable across many specialized platforms and quick to learn new tools (ready to get up to speed on PeopleForce quickly)
• Process improvement: created and updated procedures and documentation, including supporting documentation for a B2B product launch
• International environment: worked with teams and partners across several countries; English B2 (Upper-Intermediate), native Ukrainian and Russian
• MS Office & Google Suite; Jira, Confluence, Zendesk
WORK EXPERIENCE
FinCrime Analyst — Wirex Limited
Jun 2024 – Jun 2026
• Onboarded and trained new team members on internal procedures, helping them start quickly and confidently
• Ran the full cycle of B2B client reviews, aligning steps with internal teams and external partners (NCA, Modulr, TPML, Bank of Italy)
• Prepared supporting documentation for a B2B product launch and contributed to improving internal procedures
• Handled multiple cases at once under strict deadlines while keeping quality high
Senior Crypto Support Specialist — OKX Hong Kong FinTech Company Limited
Nov 2023 – May 2024
• Handled a high volume of customer cases daily, communicating clearly and promptly with customers and internal teams
• Worked with the Sanctions, Fraud, and FinCrime teams to align priorities and resolve cases
• Contributed to updating the company's KYC document requirements, improving an existing process
KYC Specialist / AML Transaction Analyst — Ecommerce Technologies LTD (PayDo)
Jan–May 2023, Aug–Nov 2023
• Conducted customer onboarding and risk assessments in line with regulatory requirements
• Maintained and updated internal procedures and decisions in Confluence for team-wide use
KYB Specialist — Paymentop
May 2023 – Aug 2023
• Carried out due-diligence reviews for merchant onboarding, updating profiles against current requirements
Verification / KYC Manager & Account Manager — Roboforex LTD
Apr 2019 – Jul 2022
• Supported clients through onboarding and document verification, building trust from the first contact
• Managed client relationships and worked with the KYC and payments teams to resolve client issues
LANGUAGES
English — B2 (Upper-Intermediate) | Ukrainian — Native | Russian — Native