Shakila

Shakila Banu Shaik
PROFESSIONAL SUMMARY
Manager with record of success in enabling strong revenue growth through
end-to-end sales management. Focused on continuous improvement using
market knowledge, competitor research, innovation and team motivation.
Always looking for opportunities to bring in and retain customers.

WORK HISTORY
CONTACT Business development manager 07/2023 - 07/2024
Dubai , United Arab Emirates 0000 Learners Point Academy - Dubai , United Arab Emirates
[відкрити контакти](див. вище в блоці «контактна інформація») • Generated leads to bring in new client revenue and improve bottom-line
profitability.
[відкрити контакти](див. вище в блоці «контактна інформація»)
• Identified opportunities to drive business growth, diversification and
expansion.
• Contacted and converted potential customers via telephone, email and in-
SKILLS person enquiries.
• Sales techniques • Developed marketing plans to support department strategies.
• Relationship Management • Negotiated and approved lucrative prices and contracts, boosting growth.
• Business development • Analysed sales reports to identify trends and update strategies.
• Account management • Designed strategy to win new business and maximise selling opportunities
• Sales pipeline management among existing clients, achieving lucrative results.
• New account development • Oversaw planning and execution of targeted sales and marketing
strategies.
• Developed pricing structures based on historical and current trends,
LANGUAGES competitor activities and supply chain data.
English C1 • Consistently exceeded revenue targets through new account development.
• Customized promotional strategies to meet needs of different clients,
Advanced products and services.
Hindi C1 • Reported to senior leadership on latest research on market insights,
industry trends and expansion opportunities.
Advanced
Urdu C1 Retention Manager 09/2022 - 07/2023
Singular IT Solutions - Dubai , United Arab Emirates
Advanced
• Carried out day-to-day duties accurately and efficiently.
Telugu C1
• Quickly learned and applied new skills to daily tasks, improving efficiency
Advanced and productivity.
• Successfully delivered on tasks within tight deadlines.
Kannada A1
• Demonstrated respect, friendliness and willingness to help wherever
Beginner needed.
• Supported team by demonstrating respect and willingness to help.

Business consultant 06/2021 - 06/2022
Dial Me Communications LLC - Dubai , United Arab Emirates

• Built and maintained a trusted advisor relationship with clients, working
closely to develop successful long-term strategies and helping bring them
to fruition.

• Conducted in-depth business analyses to identify opportunities for
process improvement.
• Highlighted undetected organisational needs to improve business
performance.
• Identified key products, services and customers and used data to devise
innovative sales and marketing plans enabling dramatic growth.
• Worked with clients to define strategic objectives and develop tailored
solutions.
• Evaluated and recommended technology solutions to enhance business
operations.
• Communicated with staff at all organisational levels to assess current
systems.
• Evaluated market trends and competitor strategies to inform client
recommendations.
• Helped organisations improve customer satisfaction and achieve
measurable results.
• Advised on organisational restructuring, enhancing overall operational
efficiency.
• Encouraged development of clear objectives and action plans.
• Crafted and delivered impactful presentations to communicate complex
findings and recommendations.
• Prepared proposals with revised methods, new strategies and redefined
functions.
• Offered expertise on employee and business development plans to
enhance implementation and routine oversight.
• Orchestrated stakeholder interviews to gather diverse perspectives for
comprehensive analyses.
• Unified efforts from multiple departments towards business developments.
• Guided clients toward improved organisational structures and better
solutions for identified problems.
• Developed complete business plans and operational strategies for new and
existing business.
• Enhanced resource utilisation to better capitalise on current resources and
minimise expenditure.
• Identified departures from agreed-upon procedures and standards and
helped close gaps.

Business development executive 07/2018 - 02/2021
Byju's - Bangalore , India
• Contacted and converted potential customers via telephone, email and in-
person enquiries.
• Identified opportunities to drive business growth, diversification and
expansion.
• Forecasted sales and market trends to improve business strategy.
• Generated leads to bring in new client revenue and improve bottom-line
profitability.
• Generated new leads through networking at industry conferences and
events.
• Negotiated contract terms and pricing to maximise revenue.
• Conducted market research to understand customer base and enhance
products.
• Maintained client records in bespoke CRM systems, ensuring streamlined
data processes for maximum efficiency.
• Reported to senior leadership on latest research on market insights,
industry trends and expansion opportunities.

• Organised marketing plans and programmes to best support business
growth and development.
• Negotiated and approved lucrative prices and contracts, boosting growth.
• Trained new staff to efficiently manage sales pipeline.
• Closed complex, lucrative deals with new customers using strategic sales
and negotiation tactics.
• Strategised with sales teams to prospect and qualify potential customers
within assigned geographic territories.

Airport customer service agent 07/2017 - 01/2021
Vistara Airlines - Bangalore, India
• Verified customer passports and documentation to travel.
• Assisted passengers with special needs to guarantee comfortable travel
experience.
• Resolved passenger concerns and complaints promptly, maintaining
positive customer relations.
• Assisted passengers in navigating airport facilities, offering timely and
accurate information.
• Welcomed passengers and managed check-in procedures to provide
smooth boarding processes.
• Greeted customers with warmth and enthusiasm for faultless front-of-
house service.
• Managed baggage handling operations, overseeing accurate loading and
unloading of luggage.
• Coordinated with ground staff to facilitate seamless arrivals and
departures for passengers.
• Acted as first point of contact for customers to resolve potential issues
with reservations.
• Resolved complaints, cancellations and refunds with mutually beneficial
solutions.
• Conducted security screenings and inspections, prioritising passenger
safety and compliance.

EDUCATION
Diploma in Aviation, hospitality, and customer ser: Aviation , 09/2017
Frankfinn Institute of Air Hostess training – Bangalore, India

Bachelor of Science: Civil Engineering , 06/2013
Visvodaya Institute of Technology And Science – Kavali, India