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Спеціаліст підтримки користувачів

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Спеціаліст підтримки користувачів, менеджер з підтримки клієнтів, перекладач англійської, менеджер з імпорту 
Місто проживання:
Київ
Готовий працювати:
Дистанційно, Київ

Контактна інформація

Шукач вказав: ТелефонМесенджер

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APOLLINARIA KOKINA
English & Czech Language Specialist | Tutor | Customer Support
Kyiv, Ukraine
📞 [відкрити контакти](див. вище в блоці «контактна інформація»)
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PROFESSIONAL SUMMARY

Multilingual education and communication professional with 3+ years of experience in English and Czech language teaching, student support, and educational project work. Experienced in working with children and adults, including international and multicultural environments.

Strong communication, interpersonal and organizational skills, with experience developing educational materials, managing learning processes, adapting communication to different audiences, and working independently. Lived, worked and studied in the Czech Republic for four years and have a strong practical command of Czech and English.

Currently seeking opportunities in education, customer support, client communication, administration, or international companies where strong English and Czech communication skills are valued.

CORE SKILLS
• English & Czech communication
• Customer communication and support
• Teaching and mentoring
• Interpersonal communication
• Working with children and adults
• Cross-cultural communication
• Problem-solving
• Time management and organization
• Lesson planning and curriculum development
• Educational content creation
• Presentation development
• Independent and team-based work
• Online communication and collaboration
PROFESSIONAL EXPERIENCE

English & Czech Tutor

Private Practice | Ukraine, Czech Republic/Online

• Provide individual English and Czech lessons for children and adults.
• Adapt lessons and communication to students’ individual goals, levels and learning styles.
• Develop personalized learning programs and lesson plans.
• Focus on practical communication, speaking confidence, grammar and vocabulary development.
• Prepare students for language examinations and academic goals.
• Create original educational materials, presentations, study guides and interactive exercises.
• Use digital tools including Zoom, Google Classroom, Canva, PowerPoint, Quizlet and Wordwall.

Founder & Manager
Private Language School

• Founded and managed a private language school.
• Developed personalized educational programs for students.
• Coordinated tutors and supervised the learning process.
• Created teaching materials, presentations and structured courses.
• Communicated directly with students and clients and managed their individual learning needs.
• Organized speaking clubs and educational activities.
Educational / Social Work Experience
UNICEF Projects / International Environment

• Worked in educational and social projects involving children and families.
• Supported learners with different educational needs.
• Worked in a multicultural and international environment.
• Developed strong communication, empathy and interpersonal skills.
• Adapted activities and communication to individual needs.

TEACHING & EDUCATIONAL EXPERTISE

• Communicative Language Teaching
• Task-Based Learning
• Lexical Approach
• Student-centered learning
• Speaking and conversation practice
• Grammar and vocabulary development
• Exam preparation
• Curriculum and lesson planning
• Educational material development

LANGUAGES

Ukrainian — Native
Russian — Native
English — Advanced / Professional working proficiency
Czech — Advanced / Professional working proficiency
Spanish — Intermediate (B1)

EDUCATION

Gymnasium Volgogradská, Czech Republic
Secondary Education

DIGITAL SKILLS

Zoom • Google Classroom • Canva • Microsoft PowerPoint • Microsoft Word • Quizlet • Wordwall • Google Workspa
ADDITIONAL INFORMATION

• 4 years of living and working experience in the Czech Republic
• Experienced in working with international and multicultural environments
• Available for remote, hybrid and part-time positions
• Available on weekdays before 15:00–16:00 and on weekends

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