Kenneth

UMEH KENNETH CHINEDU

FREIGHT DISPATCHER | LOGISTICS COORDINATION | DRIVER & BROKER SUPPORT

Nigeria | [відкрити контакти](див. вище в блоці «контактна інформація»)
Email: [відкрити контакти](див. вище в блоці «контактна інформація»)
Alternative email: [відкрити контакти](див. вище в блоці «контактна інформація»)
Telegram: @Chris_3_5

PROFESSIONAL SUMMARY

Organized and dependable logistics professional with experience in dispatch coordination, driver communication, shipment tracking, and day-to-day operational support. Comfortable following up on loads, checking estimated arrival times, communicating with brokers and drivers, and keeping shipment information up to date.

I understand the importance of clear communication and quick follow-up in freight operations. When plans change or delays occur, I focus on getting accurate information, keeping the relevant people informed, and helping the team determine the next step. Familiar with US freight and Hot Shot dispatch workflows, load documentation, and hours-of-service awareness.

CORE DISPATCH & LOGISTICS SKILLS

- Freight dispatch and load coordination
- Load searching, matching, and booking support
- Driver availability and assignment coordination
- Broker, shipper, and customer communication
- Shipment tracking and ETA follow-up
- Pickup and delivery scheduling
- Hot Shot and expedited freight workflows
- Rate confirmation review
- Bill of Lading (BOL) and Proof of Delivery (POD) documentation
- Hours-of-Service (HOS) awareness
- Delay management and exception reporting
- Dispatch notes and shipment status updates
- Driver support and relationship management
- Load board and Transportation Management System (TMS) workflows
- Problem-solving and prioritization
- Accurate record keeping and attention to detail
- Remote teamwork and time management

PROFESSIONAL EXPERIENCE

Freight Dispatcher / Logistics Coordinator

US Freight & Hot Shot Dispatch Operations | 2024–Present

- Coordinate daily dispatch activities by checking load details, confirming driver availability, and keeping shipment information organized.
- Communicate with drivers and brokers to confirm pickup and delivery instructions, appointment times, equipment requirements, and changes to schedules.
- Monitor estimated arrival times and follow up with drivers when updates are overdue or a delivery may be delayed.
- Review load information, including pickup and delivery locations, mileage, timing, equipment requirements, and rate details, before proceeding with booking arrangements.
- Follow up on rate confirmations, BOLs, PODs, and other shipment documents to help ensure records are complete.
- Keep drivers, brokers, and other relevant contacts informed when delays, appointment changes, or unexpected issues affect a load.
- Maintain clear dispatch notes so shipment progress and outstanding tasks can be understood easily.
- Consider HOS requirements when reviewing schedules and flag potential timing or compliance concerns for appropriate review.
- Respond to driver questions, follow up on outstanding issues, and maintain professional working relationships.
- Balance calls, messages, shipment updates, and paperwork while prioritizing urgent loads and time-sensitive requests.

FREIGHT & EQUIPMENT KNOWLEDGE

- Hot Shot and expedited freight
- Sprinter vans and cargo vans
- Box trucks and pickup/delivery coordination
- Load tracking and shipment status management
- Broker communication and load documentation
- Delivery appointments and ETA monitoring

SYSTEMS & WORKFLOWS

Familiarity with dispatch and load-tracking workflows, load board concepts, TMS-style record keeping, spreadsheets, rate confirmations, and shipment documentation.

PROFESSIONAL STRENGTHS

- Clear and respectful communication
- Reliable follow-through
- Calm approach to unexpected problems
- Strong organization and attention to detail
- Willingness to learn new systems and procedures
- Ability to prioritize tasks in a fast-moving environment
- Teamwork and customer-focused service

References available upon request.