Roman

Roman Zulfuharov
Customer Support Specialist | Customer Support Operations
Lviv, Ukraine • [відкрити контакти](див. вище в блоці «контактна інформація») • [відкрити контакти](див. вище в блоці «контактна інформація»)

PROFESSIONAL SUMMARY

Customer-focused professional with military service experience, bringing strong communication, coordination,
problem-solving, and organizational skills to customer support operations. Experienced in working in
structured, high-pressure environments, prioritizing requests, communicating information clearly, and
coordinating with others to address issues efficiently. Holds a Bachelor’s degree in English Philology and
Translation, with advanced English proficiency (C1). Seeking a remote customer support position with an
international company, with a focus on service quality, customer satisfaction, and continuous improvement.

CORE COMPETENCIES

• Customer Communication & Relationship Management • Request Handling & Issue Resolution
• Complaint Handling & Conflict Resolution • SLA Awareness & Response Time Prioritization
• Issue Escalation & Follow-up • Problem-Solving & Critical Thinking
• Documentation & Information Management • Team Coordination & Cross-functional Communication
• Time Management & Task Prioritization • Working Under Pressure
• Attention to Detail • Customer Experience & Service Quality

PROFESSIONAL EXPERIENCE

Military Service — Communication & Operational Coordination
[Unit / Organization, if appropriate] | [Years of service]
• Coordinated requests and communicated important information clearly and accurately.
• Prioritized tasks and responded to changing requirements in a structured, time-sensitive environment.
• Collaborated with team members to address operational issues and ensure effective coordination.
• Maintained attention to detail when handling information and completing assigned responsibilities.
• Adapted quickly to changing circumstances while maintaining professionalism and accountability.
• Applied problem-solving and interpersonal skills to resolve day-to-day challenges efficiently.

EDUCATION

Bachelor’s Degree in English Philology and Translation
Ivan Franko National University of Lviv | 2026

TECHNICAL SKILLS

CRM & Helpdesk: Willing to learn customer support platforms and ticketing systems.
Communication: Email, written correspondence, and online collaboration.
Productivity: [Add Microsoft Office, Google Workspace, or other tools you have used.]

LANGUAGES

English: C1 (Advanced) • Ukrainian: Native • Russian: Native • Polish: B1 (Intermediate)

ADDITIONAL INFORMATION

Availability: Immediate • Work format: Remote • Employment: Full-time or part-time