Контактна інформація

Отримати контакти цього кандидата можна на сторінці https://www.work.ua/resumes/20661169/

Досвід роботи

Quality manager

з 08.2025 по 09.2026 (1 рік 2 місяці)
Insurance Supermarket, Remote (Finance, banking, and insurance)

1.Handled 100 to 200 inbound and outbound calls per day using Twilio and Power dialer, staying accurate and professional at high volume.
2. Held needs- assessment conversations with inbound leads to qualify interest and confirm caller details.
3.Screened lead data for accuracy and flagged invalid or low-quality leads to the team lead, protecting pipeline quality
4.Warm-transferred qualified callers to licensed agents with clear, complete handoff notes
5.Documented call outcomes, statuses, notes, and follow-ups in the CRM, scheduling callbacks so no lead fell through the cracks
6.Multitasked across live calls, CRM updates, and follow-up queues while keeping records organized and current
7.Consistently met daily call volume and qualification targets

Пауза в карʼєрі

з 08.2024 по 07.2025 (1 рік)
Робота над власним проєктом

Пауза в карʼєрі

з 09.2019 по 07.2024 (4 роки 11 місяців)
School

Знання і навички

• Diligence
• Educability
• Goodwill
• Communicability
• Management of CRM
• Conflict-free
• Handling objections
• Discipline
• Attentiveness
• Adaptability
• Honesty
• Active sales
• Ability to work in multitasking mode
• Persistence
• Direct sales
• User ChatGPT
• Google Chrome User
• User 1C
• High working capacity
• Application of artificial intelligence
• Sale
• Sale of financial services
• Lead conversion
• Work with clients
• Work with a large amount of information
• Punctuality
• Teamwork
• Time management
• Positive thinking
• Organizational skills

Знання мов

Англійська — вільно