Tetiana

TETIANA BARANOVSKA
Parts & Sales Admin

[відкрити контакти](див. вище в блоці «контактна інформація»)
[відкрити контакти](див. вище в блоці «контактна інформація»)

SUMMARY

Professional customer service representative with extensive experience in client-facing
roles. Passionate about delivering an amazing quality and service. Able to make quick
decisions under pressure and stressful circumstances. Highly organized, skilled in conflict
resolution and team collaboration. Dedicated to efficiency and responsibility in personal
work.

EXPERIENCE

Parts & Sales Admin 02/2023 – 08/2026
Bandai Namco Amusement Europe Ltd.

Maintained up-to-date knowledge of products and services to provide accurate information to clients
and engineers.
Worked closely with local (UK based) and overseas customers, internal departments and engineers to
quickly process the enquiries and resolve issues in a timely manner.
Worked closely with UK based and overseas suppliers to maintain and order stock.
Succesfully cooperated with the team to provide the exceptional customer service and to solve the
issues as soon as possible.
Prepared the required documentation for payments and deliveries, monitored these processes.
Completed all the trainings provided by the company.

Expert/Dispatcher (USA market) 05/2019 – 10/2022
USF Dispatch

Performed everyday search of loads for company drivers using Truckstop and DAT platforms, phone
calls and email.
Confirmed drivers have proper instructions and equipment to perform duties safely.
Monitored schedules to confirm drivers performed stops correctly and on time.
Monitored tracking page to review possible late or unassigned trips.
Verified shipping and receiving destinations were accurate on maps to avoid drivers getting stranded.
Consulted with owner operators to get the information about availability of staff and vehicles.
Gave directions to the drivers to help in finding client's addresses.

Reviewed all paperwork passing through dispatch before sending it to owner operators, drivers, brokers
and to whom it may concern.
Controlled that drivers are on time if they have any appointments for pickup or delivery.
Resolved broker/customer problems to increase customer satisfaction and build loyalty.
Made sure that the companies we're working with are solvent.

Sales Assistant 10/2018-04/2019
LC Waikiki

Received and inspected incoming shipments, recorded inventory transactions with RF scanners to
maintain accurate records.
Prepared shopping area for sales before opening and after closing time.
Provided helpful, attentive sales support to generate positive customer feedback.
Communicated effectively to determine customer needs, provide recommendations and upsell services.
Addressed and resolved complex customer complaints in calm, efficient and friendly manner.
Promoted special offers and loyalty program.
Liaised with customers to determine needs and provide recommendations.
Maintained, clean, presentable and stunning product displays by conducting routine visual
merchandising tasks.

Manager 09/2017-05/2019
ORIENT Spa

Optimised employee schedules by balancing company priorities with staff leave requests and shift
preferences.
Maintained positive, professional working environment to optimise staff and customer satisfaction.
Monitored staff performance.
Handled 50-70 of inbound calls per day.
Engaged with customers to better understand their needs and deliver excellent service to leave
customers satisfied.
Inspected products and services to comply with quality standards.
Operated till to accurately process cash and credit card transactions.
Managed bookings to optimise team availability.
Spoke to customers in multiple languages to communicate and resolve problems.
Measured and accurately processed materials to minimize excessive spending.

Waitress 08/2015-08/2017
Samogonna Restoracia, Pasteria Flamingo

Upheld high standard of cleanliness in all work areas to comply with health and safety regulations.
Completed daily opening and closing checklists to maintain standards and ready dining rooms for
service.
Demonstrated full knowledge of all menu items, contents and preparation methods to provide
suggestions based on customer preference.
Delivered friendly and fast service to process high-volume food and drink orders.

Served each guest with sincere and positive attitude.
Cleared and reset tables with clean service ware.
Resolved customer complaints promptly according to the company rules.
Enquired about guest satisfaction, anticipated additional needs and happily fulfilled their requests.
Delivered quality food and beverage service to over 50 guests per shift

EDUCATION

Bachelor's Degree in Philology. Translation(Translator/Interpreter from English
Language, Teacher of the English Language.
Volodymyr Hnatiuk National Pedagogical University | Ternopil , UA
2013 - 2017
Master's Degree in Philology. Germanic Languages and Literatures (including
translation).
Volodymyr Hnatiuk National Pedagogical University | Ternopil , UA
2017-2018

SKILLS

Analytical skills
Ability to learn and adapt quickly
Interpersonal Communication
Multitasking
Multilingual
Process Organization
Sales
Self-discipline
Problem solving
Stress tolerance
Team Collaboration

LANGUAGE REFERENCES

Ukrainian (native) Peter Monaghan
Bandai Namco Amusement Europe Ltd.
English (fluent) Phone: [відкрити контакти](див. вище в блоці «контактна інформація»)
Russian (fluent) Email: [відкрити контакти](див. вище в блоці «контактна інформація»)

Polish (basic) Vadym Tutkaliuk
Meest Global Logistics Group
Phone: 908 545 2514
Email: [відкрити контакти](див. вище в блоці «контактна інформація»)