Iryna

IRYNA YAREM A CV
Vinnytsia [відкрити контакти](див. вище в блоці «контактна інформація») [відкрити контакти](див. вище в блоці «контактна інформація»)

Customer Service and Sales Specialist with experience in communicating with German-speaking international clients,
identifying customer needs, handling objections, and maintaining long-term customer relationships. Skilled in managing
customer inquiries, following up with clients, and working with CRM systems. Holds a Master's degree in Secondary
Education with a specialization in English and German. Detail-oriented, adaptable, and eager to develop professionally.

E D U C AT I O N A N D Q U A L I F I C AT I O N S
Master of Secondary education (Language and Literatue(English and German)) Sept 2014 - Dec 2019
Vinnytsia Mykhailo Kotsuibynskiy State Pedagogical University, Faculty of foreing languages

WORK EXPERIENCE
Teacher of English Sept 2021 - Aug 2024
Lyceum #29, Vinnytsia
Taught English to primary school students.
Prepared educational materials and maintained teaching documentation.
Led the extracurricular club Let's Talk in English.
Participated in professional development seminars and methodological meetings.

Sales and Customer Service Representative (German) Aug 2024 - Jul 2026
Vinnytsia
Communicated with German‑speaking customers via inbound and outbound calls and email.
Identified customer needs and recommended suitable solutions.
Handled customer objections and supported customer retention.
Maintained customer relationships through regular follow‑ups.
Updated customer information and interaction records in CRM systems.
Worked towards individual KPIs and sales targets.

SKILLS
Customer relationship
management
Identifying customer needs
and handling objections
Attention to detail
Willingness to learn and
develop new skills
Time Management

LANGUAGES
Ukrainian Native
Deutsch B1
English B1