Артем

ARTEM LEVCHUK
Prague, Czech Republic
[відкрити контакти](див. вище в блоці «контактна інформація»)
[відкрити контакти](див. вище в блоці «контактна інформація»)

Operations and project coordination specialist with 2 years of experience managing end-to-end processes independently at
YourStudy and coordinating 150+ client requests at Infocus. Familiar with Agile (Scrum, Kanban). Experienced in multi-
stakeholder communication with universities, clients and vendors in English (C1), Czech (B2) and Ukrainian (native).

WORK EXPERIENCE

INFOCUS Remote
Overseas Concierge Service Manager Jun 2026 – present

● Coordinated 150+ multi-step client requests (travel, purchases, home services) from intake to delivery
● Maintained full request status in the company CRM and ensured seamless handovers between shifts
● Managed 15+ parallel client requests per shift under strict deadlines, prioritizing by urgency and coordinating external
vendors in 5 languages

YOURSTUDY Prague, Czechia
Czech Branch Manager - Czech Republic Nov 2024 – present

● Owned the end-to-end admission process for Ukrainian applicants in the Czech market, from scoping requirements and
planning document workflows to managing deadlines across multiple universities
● Coordinated 100+ applicants at different pipeline stages, prioritizing by deadline and tracking status in an Excel-
based CRM
● Worked independently as the only team member in the region: planned my own workload, set priorities and reported
progress

EDUCATION

Charles University Prague, Czechia
B.A. in Political Science and International Relations (ongoing) Oct 2024 – present

INTERNATIONAL YOUTH PROGRAMMES / NON-FORMAL EDUCATION

• Perspectives on Power — Erasmus+ training course, Barco, Italy (Oct 2025). Group facilitation and cross-cultural
communication in a 24-person international cohort from 8 countries.
• Beyond the Game — Erasmus+ youth exchange, Ureki, Georgia (May 2026). Intercultural collaboration and dialogue
with participants from 6 countries.

HARD SKILLS

• Project Management: Familiar with Agile (Scrum, Kanban) and Waterfall methodologies; Trello, Jira, Notion
• Business Systems: CRM Systems (KeyCRM, Excel/Google Sheets-based, proprietary), Google Workspace, Zoom, Google
Meet, MicroSIP
• Databases: Basic SQL — queries, joins, filtering, and data modification (completed SQLBolt course)
• AI & Digital Literacy: certified via AI Skilling: Tools, Practices, and Ethics in Academic Studies (FSV, Charles University
× Microsoft)
• Digital Marketing & Content Creation: Social media growth, customer support, content creation and visual design
(Canva, CapCut)

LANGUAGES
Ukrainian — Native

English — C1

Czech — B2

Polish — A2

French — A2