Ганна

Hanna Moskalets
Luxury Travel & Client Experience Specialist

Open to Remote & International Opportunities

Luxury hospitality and travel professional with 12+ years of experience across Dubai, UAE and Seychelles,
specializing in VIP guest relations, personalized travel coordination, luxury client experience, and
premium customer support. Skilled in delivering high-touch service, managing client relationships, and
creating travel and lifestyle experiences in fast-paced multicultural environments. Known for creating
positive guest experiences, increasing guest loyalty and repeat bookings, and helping guests feel
genuinely cared for through personalized service and attention to detail. Passionate about hospitality,
travel, and creating exceptional guest experiences.

Work History

Travel Desk Executive
Holiday Moments Tourism LLC , Dubai, UAE

May 2023 – Present

Created and sold tailored luxury travel
experiences for guests, contributing to
revenue growth, repeat bookings, and strong
client relationships.
Managed premium guest inquiries, curated
and supported excursions and tours, and
resolved guest issues professionally.
Coordinated end-to-end travel arrangements
while maintaining exceptional service
Contact standards and seamless customer
communication.
Consistently achieved and exceeded monthly
Address sales targets through upselling and strong
Bulgaria customer service.
Created personalized travel programs
Phone featuring local experiences, excursions, and
[відкрити контакти](див. вище в блоці «контактна інформація») luxury lifestyle activities.
Whats App/Telegram: +971 Maintained accurate booking records and
operational coordination through DMC
55 296 1556 software systems.
E-mail
[відкрити контакти](див. вище в блоці «контактна інформація»)
Guest Relations Supervisor
Wyndham Dubai Marina – Dubai, UAE, Dubai,UAE
LinkedIn
[відкрити контакти](див. вище в блоці «контактна інформація») February 2023 – May 2023
moskalets
Coordinated VIP arrivals, special occasions,
and FAM trip arrangements, ensuring smooth
and memorable guest experiences.
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CORE EXPERTISE Resolved guest concerns efficiently and
professionally while maintaining luxury
Luxury Client hospitality standards.
Experience Increased positive guest feedback and
VIP Guest Relations satisfaction scores across Booking.com,
Travel & Lifestyle Tripadvisor, Medallia through personalized
Concierge service and proactive guest relations.
Bespoke Travel Increased guest loyalty and repeat guest visits
Planning by delivering personalized hospitality for VIP
Premium Customer guests, loyalty members, and clientele.
Support Conducted VIP room inspections and
Remote Client personalized welcome setups in line with luxury
Coordination hospitality standards.
International Client Developed SOPs and operational procedures
Relations that improved team organization, service
Customer Success & consistency, and daily workflow efficiency.
Retention
Luxury Hospitality Hotel and Airport Representative
Operations
Relationship 7 South Tour Operator-Seychelles, Mahe, Seychelles
Management May 2017 – April 2020 | July 2021 – June 2022
High-Touch Service
Delivery Coordinated VIP guest arrivals and departures
Concierge-Style at international airports, VIP lounges, and
Support private jet terminals.
Travel Operations Assisted guests with flight disruptions,
Coordination transportation coordination, lost luggage
Cross-Cultural issues, last-minute itinerary adjustments.
Communication Designed personalized travel experiences,
Complaint Resolution & luxury excursions, and special occasion
Problem Solving programs.
Sales & Upselling Built strong relationships with hotels, resorts,
Strategies and local suppliers.
Guest Satisfaction Coordinated FAM trips and destination
Enhancement programs for travel agents and partners.
Multitasking in Fast- Provided concierge services and personalized
Paced Environments destination recommendations for guests.
Resolved guest issues and complaints
efficiently.
Organized excursions, island tours,
PROFESSIONAL TRAINING transportation, and special experiences.
& COURSES Conducted guided programs and
implemented destination knowledge for
Sustainable High-End guests.
Tourism Course Maintained detailed knowledge of luxury
Hospitality Luxury Brand resorts, excursions, and travel services to
Management Course provide high-quality client guidance
Tourism Manager
Course “Travel Business Student Relations Manager
Pro”
Guest Recognition & Education Group, Kharkiv, Ukraine
Guest Satisfaction
Complaint Handling & October 2020 – April 2021
Service Excellence
Effective Managed client communication and
Communication administrative coordination for international
Persuasive Sales student programs and university partnerships.
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Training

Personal Performance Successfully achieved and exceeded
Development admission sales targets through consultation,
Emotional Intelligence customer service.
Leadership & Assisted students throughout the admission
Teamwork and onboarding process, providing support
Problem Solving and guidance at every stage.
Techniques Coordinated records, agreements, and
Copywriting partner communications with strong
organizational accuracy.
Supported marketing and communication
activities through promotional campaigns and
LANGUAGES website updates.

English Front Office and Guest Relations
Russian Executive
Ukrainian
JA Enchanted Island Resort Seychelles, Seychelles

May 2014 – April 2017
PERMIT
UAE Driving License Delivered personalized luxury guest
experiences at an exclusive 5-star private
island resort, contributing to guest satisfaction,
loyalty, and positive reviews.
Coordinated VIP arrivals, airport welcomes,
weddings, honeymoon experiences, and
guest arrangements.
Assisted guests with restaurant reservations,
excursions, spa bookings, transportation, and
personalized travel programs.
Managed guest check-in/check-out
procedures and billing processes.
Handled guest complaints and requests in a
professional and timely manner.
Collaborated with internal departments, tour
operators, and travel agencies for guest

Education

MASTER'S DEGREE IN HUMAN RESOURCE
MANAGEMENT: HUMAN RESOURCE MANAGEMENT

State Technical University of Construction And
Architecture - Ukraine, Kharkiv

MASTER'S DEGREE IN ENVIRONMENTAL
ENGINEERING: MASTER'S DEGREE IN
ENVIRONMENTAL ENGINEERING

Kharkov State Technical University of Construction
And Architecture - Ukraine, Kharkiv

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