Сервіс пошуку роботи №1 в Україні
Alina
Customer support representative
- Розглядає посади:
- Customer support representative, клієнт-менеджер, менеджер з продажу
- Місто проживання:
- Київ
- Готовий працювати:
- Дистанційно, Київ
Контактна інформація
Шукач вказав: ТелефонМесенджер
Прізвище, контакти та світлина доступні тільки для зареєстрованих роботодавців. Щоб отримати доступ до особистих даних кандидатів, увійдіть як роботодавець або зареєструйтеся.
Отримати контакти цього кандидата можна на сторінці https://www.work.ua/resumes/20746840/
Завантажений файл
Версія для швидкого
перегляду
Це резюме розміщено у вигляді файлу. Ця версія для швидкого перегляду може бути гіршою за оригінал резюме.
Alina Shydenko telegram: @alinashdn
[відкрити контакти ](див. вище в блоці «контактна інформація»)
Kyiv, Ukraine
OBRIO — Technical Support Specialist
Provided technical support to users via email and chat, resolving technical issues and account-related questions.
Diagnosed and resolved software and application malfunctions, as well as access-related issues.
Assisted users with setting up accounts, subscribing to services, making payments, and resolving technical issues.
Identified recurring issues and escalated complex cases to the appropriate technical teams.
Prematch — Customer Service and Technical Support Specialist
Provided customer service and technical support via chat and email.
Assisted users in resolving issues related to accounts, platform functionality, and payment problems.
Resolved technical issues and provided customers with step-by-step instructions on how to fix them.
Investigated error reports and gathered detailed information for the technical team.
Tracked incoming requests and prioritized issues based on urgency and impact.
Tools: Languages Key Skills
Zendesk Technical Support
Intercom Ukrainian — Native Customer Support
Jira Russian — Native Troubleshooting
Confluence English — B2 (Upper-Intermediate) Bug Reporting
Slack Incident Management
Postman Ticket Management
SQL Problem Solving
Google Workspace Customer Communication
Email & Chat Support
Account & Payment Support
Issue Escalation
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Kyiv, Ukraine
OBRIO — Technical Support Specialist
Provided technical support to users via email and chat, resolving technical issues and account-related questions.
Diagnosed and resolved software and application malfunctions, as well as access-related issues.
Assisted users with setting up accounts, subscribing to services, making payments, and resolving technical issues.
Identified recurring issues and escalated complex cases to the appropriate technical teams.
Prematch — Customer Service and Technical Support Specialist
Provided customer service and technical support via chat and email.
Assisted users in resolving issues related to accounts, platform functionality, and payment problems.
Resolved technical issues and provided customers with step-by-step instructions on how to fix them.
Investigated error reports and gathered detailed information for the technical team.
Tracked incoming requests and prioritized issues based on urgency and impact.
Tools: Languages Key Skills
Zendesk Technical Support
Intercom Ukrainian — Native Customer Support
Jira Russian — Native Troubleshooting
Confluence English — B2 (Upper-Intermediate) Bug Reporting
Slack Incident Management
Postman Ticket Management
SQL Problem Solving
Google Workspace Customer Communication
Email & Chat Support
Account & Payment Support
Issue Escalation
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Порівняйте свої вимоги та зарплату з вакансіями інших підприємств:
Резюме кандидата розміщено за адресою: https://www.work.ua/resumes/20746840/