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MARTA TOKAR [відкрити контакти](див. вище в блоці «контактна інформація»)

About Me Work Experience
Hardworking, adaptable, and persistent Lead Generation Manager August 2024-Present
specialist with a strong drive to learn. I
NEXA academy (remote)
Team Support & Mentorship: Since March 2026, assist with onboarding and
excel in dynamic environments, genuine
mentoring junior specialists, helping optimize workflows to improve team
communication, and analyzing
conversion rates.
information to find logical solutions.
Targeting & ICP: Use LinkedIn for lead prospecting, focusing primarily on B2C
Passionate about understanding people,
markets with additional experience in B2B.
team collaboration, and continuous self-
Cold Outreach: Craft personalized messaging scripts to effectively engage
development.
cold leads on LinkedIn, warm them up for the sales team.
Education Key Achievements: Generate 50+ B2C leads every month, maintaining a 50%+
lead-to-sale conversion rate.
Bachelor's degree, Philology Market Focus: Primarily focused on the Ukrainian market, while also
Ivan Franko National University of successfully conducting outreach across Poland, Kazakhstan, Germany, and
Lviv Spain.
2019-2023 Outreach Optimization: Write personalized messaging scripts, run A/B tests to
continuously improve response rates.
Account Management: Manage, grow, optimize LinkedIn personal accounts,
Languages maintaining profile content to enhance brand visibility and professional
networking.
English - Upper-Intermediate
Lead Management & CRM: Log details into the CRM, systematically send
Ukrainian - Native
follow-ups to maintain active communication.

Barista
Hard Skills Coffee Lab, Lviv
May 2023 — July 2024

Drink Preparation & Service: Prepared a variety of coffee and specialty drinks
Prospecting & Research while providing excellent customer service, creating a friendly atmosphere.
Written & Chat Communication Cashier Operations: Fully responsible for operating the cash register,
Outreach Strategy handling daily financial transactions accurately.
CRM & Data Management (ClickUp) Sanitation & Workplace Order: Maintained cleanliness and order in the
AI Tools (ChatGPT, Claude, Gemini)
workplace in strict compliance with health and safety standards.
Excel & Google Sheets
Supplier & Inventory Management: Worked directly with suppliers,
A/B Testing & Optimization
independently placing orders, managing inventory using the Poster POS
Data Reporting
system.
Customer Relations: Handled diverse customer situations, efficiently resolved
issues as they arose.
Soft Skills Stock Control: Conducted regular inventory checks to track stock levels and
Critical & Analytical Thinking prevent supply shortages.
Problem Solving
Mentorship & Onboarding Customer Support Specialist May 2021 — November 2021
Task Prioritization BlaBlaCar, Lviv
Fast Adaptability Customer Support & Inquiry Resolution: Responded to customer inquiries via
live chat, efficiently resolving complex issues, managing refund requests as
part of the monetization process.
Communication & Workload Management: Maintained a high standard of
clear, empathetic communication and a positive tone while processing a
large volume of daily customer requests.
CRM & Data Reporting: Utilized Zendesk and internal CRM systems to log
customer interactions, maintain organized records, and generate analytical
performance reports.
Problem Solving & Cross-Functional Collaboration: Quickly analyzed tricky
situations to find tailored solutions, collaborated with internal teams to ensure
seamless operational workflows.
Quality Improvement & Feedback Collection: Systematically gathered,
categorized customer feedback to help drive service enhancements and
product optimizations.