Особисті дані приховані

ADAM BEN
[відкрити контакти](див. вище в блоці «контактна інформація»)
[відкрити контакти](див. вище в блоці «контактна інформація») | telegram: @larbinio
PROFESSIONAL SUMMARY
Multilingual professional, fluent in six languages, who has made a deliberate career move from medical sciences and
dentistry into IT and communication. Years as a surgical dental practitioner built a strong foundation in high-stakes
problem solving, precision, and clear communication under pressure. As a Medical Coordinator, I guided international
patients through the entire care journey: surgeon selection, online consultations, interpreting, arrival logistics, surgery-day
support, and post-operative follow-up. My background across healthcare and logistics adds KPI-driven service delivery
and strong customer communication. Recently upskilled in communication systems, web development, CRM architecture,
AI integration, and 3D printing. Seeking IT Support, Technical Customer Success, or Operations Management roles where
I can deliver reliable solutions, improve customer and operational outcomes, and bridge cross-border communication.
EDUCATION
• Diploma of Dental Medicine (2013 - 2019)
•Bachelor of Science, (2013)

RELEVANT EXPERIENCE
MEDICAL COORDINATOR (MEDICAL TOURISM) & CUSTOMER SUPPORT
Coordinated the full medical journey for international patients, communicating in multiple languages. Guided patients in choosing
specialist surgeons, arranged online consultations, and acted as interpreter throughout. Managed arrival logistics, supported patients on
the day of surgery, and provided post-operative follow-up, ensuring continuous care and clear communication from first contact to
recovery
LOGISTICS SUPPORT MANAGER (2022 - 2023)
• Led a customer support team specializing in driver assistance and shipment coordination.
• Optimized response protocols for delivery delays, routing issues, and compliance matters.

CUSTOMER SUPPORT MANAGER (2018 - 2020)
SMART INVEST COMPANY
• Managed client communications via automated calling systems and email to negotiate account payment solutions and restore good
standing.
• Provided personalized financial consultancy, assisting clients in selecting suitable investment products.

SURGICAL DENTISTRY PRACTITIONER (2013 - 2019)
• Practical experience in surgical, pediatric, and therapeutic dentistry.
LANGUAGE PROFICIENCY
English (Professional )
Arabic (Native)
Italian (professional)
Russian (Advanced)
Ukrainian (Native)
French (Professional working)

SKILLS

CRM & Customer Support Systems: CRM platforms (customer records, pipeline/case tracking), Ticketing/ITSM
fundamentals live chat & email support tools, ticket documentation and follow-up
Data Administration: accurate data entry, structured data management, quality-focused record handling
AI Tools for Productivity & Research:Prompt engineering / AI workflow design
Web Development (Foundations): Front-end & back-end development fundamentals (building/maintaining web
applications)
Communication & Languages:Fluent in six languages — multilingual customer Cross-cultural communication
3D printing and 3D design
Microsoft Office & Automation: Excel (analysis/reporting), PowerPoint, VBA/Visual Basic (basic automation/macros)
Windows & Linux proficiency: comfortable working across operating systems in remote environments.