Рзаєва

Dispatcher
Rivne, Ukraine • [відкрити контакти](див. вище в блоці «контактна інформація»)
PROFESSIONAL SUMMARY
Communication-driven professional with 6+ years of phone-based negotiation, client retention and sales experience. Skilled at handling objections, agreeing terms over the phone and closing deals, which are the core skills behind booking loads with brokers. Confident with CRM systems and Excel, with conversational English (B2). Led and trained a team from scratch. Quick learner, ready to master load boards and TMS and to grow in freight dispatch.
KEY SKILLS
• Phone negotiation and deal closing: first call through to confirmed agreement
• Objection handling and rate/terms discussion
• CRM: client database management, logging every contact and follow-up
• Microsoft Excel: tracking, reporting, working with data
• Conversational English (B2) for calls and written communication
• Multitasking, attention to detail, working under targets and deadlines
• Team training, workflow setup and coordination
PROFESSIONAL EXPERIENCE
Retention Manager2021 – July 2026
• Conducted daily phone negotiations with clients and supported them at every stage of cooperation.
• Identified client needs and matched suitable offers; handled objections and doubts to reach agreement.
• Managed the client database in CRM and Excel, recording the outcome of every contact.
• Worked on client retention, returns and repeat sales to meet targets.
Team Lead (within Retention Manager role)May – October 2025
• Led a team, trained new employees from scratch and set up team workflows.
• The team reached the minimum performance level required by the company.
Sales Manager2020 – summer 2021
• Phone sales and product presentations; identified client requests and handled objections.
• Guided clients from first contact to closed deal, focused on meeting the sales plan.
Sales Consultant2020 (6 months)
• Advised customers on product choice and made direct in-store sales.
Administrator2017 – 2019
• Client service, coordination of daily operations and communication with guests and visitors.
EDUCATION
Lviv Polytechnic National University — Social Work, 2017–2021
LANGUAGES
Ukrainian — native | English — B2 (conversational) | Russian — fluent