Diana

Diana Krushelnytska
Office Manager | Operations & Administration | HR Support
Cyprus · [відкрити контакти](див. вище в блоці «контактна інформація») · [відкрити контакти](див. вище в блоці «контактна інформація») · Open to full-time roles

PROFILE
Organised, hands-on operations manager with 12 years of running busy, multi-team businesses and setting
them up from scratch. Experienced in everything an office needs to work smoothly: hiring and onboarding,
scheduling, budgets and expense control, payroll coordination, supplier contracts, documentation and
internal processes. Used to working directly with owners and directors, handling several projects at once
and staying calm under pressure. Brings a structured, reliable and people-first approach to keeping a team
and workplace running.

WHAT I BRING TO AN OFFICE
• Operations set-up: built internal processes, standards and documentation for 6+ new businesses
• HR & people: full-cycle recruitment, onboarding, training and shift scheduling, incl. a team of 14 hired
from zero
• Budget & admin control: launch and operating budgets, expense tracking, payroll, cash discipline, P&L
reporting
• Vendor management: supplier sourcing, negotiation and contract terms that reduced costs
• Compliance & licensing: HACCP implementation, secured a production licence, maintained operating
documentation
• Events & guest relations: organised events and collaborations; served VIP guests at a premium level

PROFESSIONAL EXPERIENCE

General Manager / Project Director
Porto Franko Restaurant, Cooper’s Projects | 09.2024 – Present
• Set up the business from zero: internal processes, workflows, quality control and standards
• Ran full-cycle recruitment, onboarding and training for all departments
• Prepared and controlled the launch budget and operating expenses; introduced cash and expense
discipline
• Acted as the main point of contact between owners, staff and suppliers
Operations Manager (Restaurant & Beauty Salon)
KVITKOVA Passage / VERNISSAGE / Daisy Beauty Salon, Odessa | 02.2024 – 09.2024
• Managed two businesses in parallel, prioritising tasks across locations and teams
• Hired a team of 14, built shift schedules and service standards
• Set up and administered CRM systems (Altegio, Beauty Pro) for bookings and client records
• Handled payroll, cost control, supplier negotiations and operating documentation
Restaurant Director
SEZAM Group (now TOKI), FARSH, Odessa | 06.2022 – 05.2023
• Owned the annual budget, P&L reporting and labour cost planning
• Reduced costs by renegotiating supplier terms and streamlining processes
• Supported the company’s rebranding project
Restaurant Manager
Frou Frou, Bulldozer Group, Kyiv | 10.2021 – 06.2022
• Took over day-to-day operations with no handover and kept the business running under martial law
• Coordinated a new concept launch with the art and PR teams
• Managed relationships with VIP clients
Manager → Acting General Manager
Synergy Group, Odessa | 03.2016 – 11.2021
• Promoted from hostess to shift manager to Acting General Manager
• Ran accounting, reporting and payroll for two autonomous business units; obtained a production licence
• Planned events and partner collaborations; managed seasonal opening and closing cycles
Restaurant Manager
Ministerium (05.2015 – 03.2016); Granat (09.2014 – 05.2015), Odessa

CORE SKILLS
• Office & operations: process set-up, documentation, scheduling, multi-tasking across teams and
locations
• HR administration: recruitment, onboarding, training, shift planning, payroll coordination
• Finance & admin: budgeting, expense control, P&L reporting, cash handling
• Vendors & contracts: supplier sourcing, negotiation, purchasing
• Communication: liaison with owners and directors, client and guest relations, event coordination
• Software: MS Excel, MS Word, 1C, Bitrix24, Trello, CRM (Altegio, Beauty Pro), POS (R-Keeper, Poster, B1)

PROFESSIONAL TRAINING
• Systemic Management — Gertruda Shpatakovskaya
• Sales Techniques and Methodology — Sales Kitchen
• Management and Service Standards — Oleksandr Musatov

SPORTS
Professional volleyball player, VC Khmelnytskyi (Higher League), 03.2023 – 07.2026. Master of Sports —
disciplined, resilient, team-oriented.