Максим

Lebid Maksym
Kremenchuk, Ukraine
Email: [відкрити контакти](див. вище в блоці «контактна інформація»)
Phone: [відкрити контакти](див. вище в блоці «контактна інформація»)

Profile
Motivated Computer Engineering student with strong communication skills and practical
experience in customer service, sales, team collaboration, and startup environments. Experienced in
working with English-speaking clients and handling CRM systems. Quick learner, responsible, and
adaptable to dynamic work environments.

Education
Kharkiv National University of Radio Electronics
Faculty of Computer Science
Bachelor’s Degree in Computer Engineering (3rd year student)
September 2023 – Present

Work Experience
Customer Support Specialist – Є Гроші (Microfinance Organization)
October 2026 – Present
Communication with clients regarding loan payments and financial services
Consulting clients on repayment options and available offers
Handling customer inquiries and resolving issues
Maintaining professional and empathetic client communication
Working with CRM systems and processing customer requests
Promoting financial products and personalized offers
Chat Operator – Liberty
January 2026 – February 2026

Communication with English-speaking clients
Resolving customer requests in chat format
Improved professional English communication skills
Team Lead – Unix (Stocks, Bonds, Cryptocurrency)
January 2025 – January 2026

Training and mentoring new employees
Solving complex client cases

Supporting team members in daily operations
Maintaining communication quality standards
Customer Support – Unix (Stocks, Bonds, Cryptocurrency)
October 2024 – January 2025
Communication with clients and colleagues
Processing incoming traffic
CRM system management
Hookah Specialist – Restaurant 'Akhtamar', Kremenchuk, Ukraine
April 2023 – October 2024
Direct customer communication
Understanding and satisfying client preferences
Conflict resolution
Teamwork in a fast-paced environment
Freelance Video Editor (English YouTube Content)
September 2022 – April 2023
Created video content for an English-speaking YouTube audience
Sales Consultant – MOBIOPT Technology Store, Kremenchuk, Ukraine
June 2022 – September 2022

Customer consultation on electronic devices and technical products
Sales of electronics and accessories
Customer service and needs analysis
Teamwork in a retail environment

Skills
English – B2
German – A2
CRM systems experience
1C and retail management systems
Computer hardware knowledge
Customer consultation
Sales experience
Teamwork
Leadership and mentoring