Maryann

Ihesi Maryann Chinecherem
Customer Support Representative & Sales agent
[відкрити контакти](див. вище в блоці «контактна інформація») [відкрити контакти](див. вище в блоці «контактна інформація») Remote

Professional Summary
Remote customer support professional with 2+ years of experience handling 100 to 200 inbound and
outbound calls per day in insurance lead qualification .Skilled at understanding what callers need, qualifying
them, transferring them to licensed agents with clear handoff notes, and keeping accurate CRM records and
follow-ups. Works confidently with AI tools (Claude, ChatGPT) and Microsoft Excel and Word, and stays calm
and organized under high volume. Excellent written and spoken English, a bachelor’s degree, and a reliable
home office with fibre internet, Star Link and 5G Router and full backup power. Seeking a remote customer
support role with a US team.

Professional Experience
Lead Qualification Specialist and appointment setter, Insurance Supermarket 08/2025 – 09/2026
Handled 100 to 200 inbound and outbound calls per day using Convoso and
• Miami, Florida
Power Dialer, staying accurate and professional at high volume
Held needs-assessment conversations with inbound leads to qualify interest and
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confirm caller details
Validated lead information and flagged invalid or poor-quality leads to the team
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lead
Transferred qualified callers to licensed agents with clear handoff notes
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Logged call outcomes, notes, statuses and follow-ups accurately in the CRM
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Managed live calls, CRM updates, callbacks and follow-ups at the same time,
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keeping records organized so nothing was missed
Met daily call volume and qualification targets
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Responded promptly to inbound inquiries, giving clear answers or next steps
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Scheduled callbacks and follow-ups so no lead was missed
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Handled objections and frustrated callers calmly and professionally
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Followed approved call scripts and compliance guidelines
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Explained the process and next steps clearly to callers
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Credit Repair Agent and Sales Closer, Credit Wellness llc 08/2024 – 09/2025
I handled high volume inbound and outbound calls and managed customer
• Casper, Wyoming
enquires.
Pulling up their credit report for them , reading their scores and showing the
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customers how the bad credit can affect them.
I guided them through the process of disputing their credits for them.
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Helped customers start a disputing plan with the company closing off the sale.
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Education
Bachelor’s Degree, Psychology, Enugu state University and technology 2024 – Present

Core Skills
Customer Support Administrative Support
Inbound and outbound call handling
• Accurate record keeping, data entry and CRM
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Customer needs assessment and lead
• management (Twilio, Power Dialer)
qualification Scheduling callbacks and managing follow-ups
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Warm transfers to licensed agents and specialists
• Online research and understanding user intent
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Callbacks, follow-ups and prompt response
• Documentation and quality checking
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Objection handling and calm handling of
• Multitasking and time management
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frustrated callers AI tools: Claude and ChatGPT
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Following scripts, procedures and compliance
• Microsoft Excel and Word
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guidelines Independent, self-managed remote work
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Tools & Technologies
AI tools Microsoft Office
Claude, ChatGPT Excel, Word

Twilio and Power Dialer CRM systems for lead tracking and call notes

Remote Work Setup
Dedicated, allocated workspace at home
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Fibre internet connection with an alternative backup internet source
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Solar generator and a second generator for uninterrupted power
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