Ксенія

KSENIIA DOBAK
Lviv • [відкрити контакти](див. вище в блоці «контактна інформація») • [відкрити контакти](див. вище в блоці «контактна інформація»)

PEOPLE & OPERATIONS LEAD

PROFILE
People & Operations lead with 8+ years of experience across tech, hospitality and non-profit
environments, including 5.5 years in IT. Progressed from community building and recruitment to leading
teams, designing organizational systems and partnering with senior leadership on company-wide
initiatives.
I work best where there is no ready-made playbook: clarify the problem, understand how the system
works, involve the right people and turn ambiguity into a practical solution. My experience spans People,
Operations and Organizational Development — from building functions and processes from scratch to
redesigning existing ones when business needs change.

WORK EXPERIENCE

Softonix - Custom Software Development Company 01/2024 - Present
Strategic People & Operations Lead | Leadership Team
• Partner with company leadership on organizational strategy, workforce decisions, internal operating
models and company-wide change initiatives.
• Design and improve processes by turning business challenges into clear workflows, ownership, policies
and practical solutions.
• Lead cross-functional initiatives across People, Recruitment, Events and Office Operations, aligning
multiple stakeholders around shared outcomes.
• Introduced automation of recurring workflows using n8n, Slack, Google Workspace and AI tools,
reducing reliance on manual coordination.
• Use employee feedback, organizational data and business context to identify risks and support
management decisions.
• Design management-development initiatives around leadership, feedback, 1:1s and soft skills.
KULTURA BUREAU | Hospitality Group 01/2024 - Present
Organizational Development & Operations • Part-time
• Partner with owners and managers across 5 hospitality venues on organizational and operational
challenges.
• Faced with an inefficient venue management structure, redesigned responsibilities across
management roles to reduce unnecessary payroll costs while creating internal career opportunities for
high-performing employees.
• Design roles, responsibilities, KPIs, workflows and management practices based on actual business
needs.
• Build training and assessment frameworks for employees moving into leadership positions.
• Support organizational changes and complex management, communication and accountability
cases.
Softonix - Custom Software Development Company 01/2021 - 01/2024
Head of HR / People Operations Lead
• Built a team across recruitment, events and office operations, moving recurring work into clear
ownership and creating capacity for strategic work.
• Built and standardized core processes including onboarding, performance management, PDP,
development and internal communication.
• Partnered with managers on team structure, performance, retention and complex organizational
challenges.

• Turned PDP from a process employees initially resisted into a meaningful development tool connected
to performance and compensation decisions.
• Supported business development via Upwork (2022–2023), identifying relevant opportunities and
preparing tailored client proposals for handoff to the Sales team.
Recruiter & Event Manager
• Managed full-cycle recruitment and coordinated hiring and onboarding across technical and non-
technical roles.
• With no established onboarding system in place, built the company's first structured approach based
on research from my Master's thesis on organizational socialization.
• Coordinated internal events, communications and engagement initiatives while actively learning
engineering workflows to design processes around how technical teams actually work.
Ukrainian Catholic University 01/2018 - 01/2021
Head of Alumni Relations
• Led day-to-day operations and community development for a 3,000+ member alumni network,
coordinating volunteers, university leadership and external partners.
• Built the Association's first centralized database of 3,000+ graduates, creating a foundation for
systematic communication and community development.
• Coordinated international group trips end-to-end: documentation, routes, accommodation, meals,
schedules and participant communication.
• Managed 200+ participant events, budgets, external partners, fundraising initiatives and grant-related
activities.

EDUCATION

Master's Degree in Organizational Culture & Employee Onboarding
Institute of Leadership and Management 09/2018 - 02/2020
Bachelor's Degree — History
Ukrainian Catholic University 01/2014 - 01/2018

VOLUNTEERING & LEADERSHIP

Support for Ukrainian Military 01/2016 - Present
Volunteer & Initiative Co-organizer
Participated in volunteer missions providing psychological support to military near the frontline in 2016–
2018. Since 2022, co-organize an ongoing initiative supporting Ukrainian military units through volunteer
coordination, procurement, production, fundraising and direct communication with military personnel.

SKILLS

CORE COMPETENCIES: Change Management, Cross-functional Collaboration, Documentation, Operational
Planning, Operations &Project Coordination, Problem Solving, Process Automation, Process Design &
Improvement, Procurement, Stakeholder Management, Team Coordination, Travel &Event Coordination
Tools: AI tools, ATS/HRIS, Google Workspace, n8n, Slack

Languages: English —B2, Ukrainian —Native