Особисті дані приховані

ANASTASIA OKOKA
CUSTOMER CARE|SALES MANAGER

PROFILE
I am a dedicated and detail-oriented customer service professional with over 4 years of
experience in sales, technical support, ticketing, and freight dispatching. I am passionate
about personal and professional growth and take pride in delivering excellent customer
service while working efficiently in fast-paced environments.
I am a quick learner, highly adaptable, and confident in handling challenges professionally.
CONTACT With my experience, strong communication skills, and positive attitude, I believe I would be a
valuable asset to any team and look forward to contributing meaningfully to your company’s
[відкрити контакти](див. вище в блоці «контактна інформація»)(whatsapp) success.

[відкрити контакти](див. вище в блоці «контактна інформація») WORK EXPERIENCE
Telegram
https://t.me/anastasiaokoka CUSTOMER SUPPORT 2024
EKONG TECH
Portfolio
Delivered support to customers and suppliers through video calls, phone calls,
https://www.behance.net/anastasiaokoka live chats, and emails to ensure smooth communication and service.
EDUCATION Monitored and coordinated daily activities using the company’s CRM system
for efficient workflow and tracking.
Maintained and updated weekly quality control reports using Excel to ensure
2020 - 2025 product and service standards were consistently met.

UNIVERSITY OF CALABAR

Bachelor of Arts
Course:Mass Communication
CUSTOMER SERVICE/DISPATCHER 2025-2026
Techvill Applaince Repair-Calgary,Canada
SKILLS Handled high volumes of inbound and outbound customer calls daily in a fast-
paced appliance repair environment while maintaining professionalism and
Proficiency in MS Office, strong customer service standards
google workspace and several Assisted customers with appointment scheduling, service updates, complaints,
payment follow-ups, and general inquiries while ensuring clear and timely
CRM and software systems communication
Account management and Coordinated with technicians, management, and accounting departments to
financial modeling resolve customer concerns efficiently and support smooth daily operations
Consistently exceeded inbound call KPI targets while demonstrating strong
Ability to multitask communication, multitasking, problem-solving, and conflict resolution skills
Persuasive communicator
Great adaptation skills
PERFOMANCE LINK WITH CALLS AND SCREENSHOTS OF KPI
https://drive.google.com/drive/folders/1-7EdOOGwHCuK3EA5dZoX6vFipVw6tFRe?usp=drive_link