Валерій

Valerii Skliar
Tech Support Team Lead · Technical Operations · AI Automation

Age 24 Ukraine · open to remote work worldwide @notaoider [відкрити контакти](див. вище в блоці «контактна інформація»)

SUMMARY
Tech support team lead with nearly 3 years in IT: a year as a system administrator, then almost 2 years in
affiliate-marketing tech support, leading a team of 5+ specialists since April 2026. Over the same period I
designed and shipped TSM, the team's internal web platform. It has 10 modules and 220 releases and saved each
specialist 3–4 hours a day.
I automate the whole domain-to-landing-page cycle: registrars, DNS, Cloudflare, deployments, QA and task
distribution. I write the specs, build with AI coding agents (Claude Code) and own the result in production.
EXPERIENCE
Affiliate marketing company — Tech Support 2025 – Nov 2026

Tech Support Team Lead Apr – Nov 2026

Led a team of 5+ tech support specialists handling 50–100 tasks a day for media buyers.
Set the rules for distributing tasks between specialists and defined the workflow stages from request to live
landing page.
Wrote team regulations and instructions; reported team metrics to management.
Triaged bugs reported by the team in Slack and got fixes shipped.

TSM — Tech Support Manager internal platform · creator and lead Apr – Nov 2026

3–4 h 220 6× 10
saved per specialist every web releases in 3 months faster Cloudflare operations modules in daily use
day

Conceived the platform, wrote the specification and drove development with AI coding agents (Claude Code) in
parallel tracks: architecture, design and bug fixes.
Owned the platform end to end; two peers led the QA and site-publishing modules.
Moved the tool from a desktop app (TSM v4) to a server-based web platform (FastAPI, vanilla JS, Docker, GitLab
CI/CD).
Wrote the specification for the next architecture; it passed two rounds of independent review and was approved
on 19 October 2026.
Integrated ClickUp (API, webhooks, per-user OAuth), Google Sheets and Apps Script, Google Drive, GitLab,
Cloudflare, three domain registrars, Binom, Slack and Telegram.
Ran releases: staging first, then production on a fixed versioning scheme, with a changelog for every release.
WHAT TSM DELIVERED
Saved 3–4 hours per specialist per day by moving the team's routine into TSM; the team handles 50–100 tasks
a day.
Took the web version from zero to production in 3 months: first commit on 22 July 2026; by 29 October 2026 it
had 2,585 commits, 220 releases and 10 modules, with one production and four staging environments.
Automated the full domain lifecycle: availability and price checks across three registrars (Dynadot, Spaceship,
NameSilo), percentage-based split between registrar accounts, bulk NS changes, Cloudflare zones and DNS,
and one-click upload to Google Sheets.
Made Cloudflare operations 6× faster with parallel processing and a batch scanner.
Launched a deployment pipeline: tasks flow from ClickUp to GitLab CI deploys, uptime checks, QA and fixes,
and transient failures are retried automatically up to 3 times.

Automated QA of landing pages: an AI judge plus a Chrome extension, up to 35 parallel checks, with a daily
spending cap.
Balanced the team's workload: tasks are distributed by each media buyer's targets, and every specialist's daily
total is evened out to within ±1 task.
Built in security and reliability: role-based access with an audit log, 2FA, escalating login lockouts, mandatory
proxies for all registrar traffic, and backups every 15 minutes (48 kept).
Set up release quality: 136 automated test files and GitLab CI/CD; every production release passes the full test
suite.
Tech Support Specialist 2025 – Apr 2026

Supported media buyers: domains, DNS and Cloudflare, landing pages and their deployment, traffic tracking
(Binom), tasks in ClickUp.
System Administrator 2024 – 2025

Maintained Windows workstations, user accounts and the office network.
Handled employee support requests (helpdesk) from first contact to resolution.

SKILLS
Team leadership Workload distribution Workflow design Regulations and instructions Reporting and metrics
AI and automation Claude Code Multi-agent workflows AI-based QA judging AI voice-over (ElevenLabs)
Domains and network Dynadot Spaceship NameSilo DNS and NS Cloudflare Proxy pools
Delivery and GitLab CI/CD Docker Multi-environment releases Versioning Backups
infrastructure
Integrations ClickUp API and webhooks Google Sheets and Apps Script Google Drive Slack bots
Telegram Chrome extensions
Affiliate operations Landing pages and deployment GEO targeting Binom Working with media buyers
IT administration Windows workstations Office networks Helpdesk

EDUCATION LANGUAGES
Higher technical education Ukrainian native
Automation, Computer-Integrated Technologies and Russian native
Robotics
English