Максим

Maksym Zaikin
Customer Support Representative

Contact Experience
Phone
2025 – 2026
[відкрити контакти](див. вище в блоці «контактна інформація»)
Auto Motors Group (AMG) | Nizhyn, Ukraine
Email Business / Marketing Intern
[відкрити контакти](див. вище в блоці «контактна інформація») Consulted customers on auto parts selection for passenger cars and trucks,
finding a suitable solution or alternative for each request.
Telegram
@golova321 Handled sales and purchasing of auto parts, analyzing the product range by
popularity and profitability.
Location Kept records of sales, purchases and campaign data in Excel / Google
Nizhyn, Ukraine
Sheets and prepared reports for management.

Education
2025 – 2026
Bachelor’s Degree in Auto Motors Group (AMG) | Instagram
Entrepreneurship and Trade Social Media Administrator
Responded to customer inquiries in Direct messages and comments,
Kyiv National Economic University
helping clients find the right auto parts.
| 2022–2026
Resolved customer issues when a part did not fit: found a replacement or
arranged a return and followed up until the case was closed.
Moderated comments and kept communication with followers polite, timely
Skills
and on-brand.

Written communication in
English
Customer orientation & 2024 – 2025
empathy Telegram | Car Sales & Marketplace Channels
Problem solving Telegram Channel Administrator
Multitasking, prioritization & Administered a car sales channel and a marketplace channel: published
time management listings and kept them accurate and up to date.
Confident user of apps and Answered buyer questions about vehicles and products and connected
cloud-based tools
interested buyers with sellers.
Data entry & record keeping
Managed a steady flow of messages, prioritizing urgent requests and
(Excel / Google Sheets)
keeping response times short.
AI & tools: Claude, MidJourney,
Figma, Office 365 Moderated the channels and made sure posts and communication followed
the channel rules.

Language
2026
English – B2 Auto Detailing Hub | Startup Project
Founder / Product Owner
Ukrainian – Native Built the startup from scratch: took the auto detailing hub idea through
market research, business model and go-to-market strategy to a launch-
ready concept.
Interests Researched customer needs and pain points and shaped the service
offering around them.
Communication with people
Managed several workstreams in parallel (research, marketing, finance),
Business & entrepreneurship prioritizing tasks to meet deadlines.
Marketing
AI tools & automation