Maksym

Maksym Kotliarov
Sales, customer support and team leadership
Spilamberto (Modena), Italy [відкрити контакти](див. вище в блоці «контактна інформація») WhatsApp [відкрити контакти](див. вище в блоці «контактна інформація») Telegram @cottlem
[відкрити контакти](див. вище в блоці «контактна інформація»)

Profile
6+ years in sales and client relations, including 2.5 years leading teams of up to 10 people. I hired and trained new
staff, wrote call scripts, reviewed KPIs and kept records in amoCRM. A team I built from scratch reached almost
300% of target in its second month. I worked daily with clients from Europe, Canada, Australia and the UK in
English. For the past six months I have been studying AI in depth: prompt engineering and automation. Available
immediately, remote or on-site, with the right to work in the EU under temporary protection and open to
relocation.

Experience
International fintech companies (NDA) Ukraine, 01.2022 - 02.2026
Grew from sales manager to team lead in four years.

Retention Team Lead 03.2024 - 02.2026
Led a team of up to 10 managers: daily priorities, schedules, call reviews and KPIs.
Trained new hires and stepped into difficult client conversations.
Kept amoCRM in order: pipeline stages, duplicates, notes and next steps.

Retention Manager 09.2023 - 02.2024
Managed international clients: complaints, win-backs and repeat sales.

Sales Team Lead 03.2023 - 08.2023
Hired and trained a 7-person team from scratch, with call scripts and a new-hire checklist.
The team reached almost 300% of target in its second month.

Retention Manager 06.2022 - 02.2023
Handled 15-20 active clients a day from Europe, Canada, Australia and the UK.
Several clients asked to keep working with me specifically.

Sales Manager 01.2022 - 05.2022
Outbound calls, objection handling, client records in amoCRM.

British American Tobacco, Retail Sales Consultant Ukraine, 2019 - 2021
Advised customers, met personal sales targets and regularly ranked among the top sellers.
Served international customers in English; worked 3 months on outbound calls during COVID.

Training and projects 03.2026 - present
Prompt engineering, AI agents and workflow automation: studying daily and applying it in my own projects. Tools:
ChatGPT, Claude, Claude Code, Codex, Cursor, Gemini 4 Argon, Qwen, Kimi, HeyGen, Perplexity.
Telegram Mini App with multiplayer games for a community: real-time rooms, 50-60 regular players.
Websites for a restaurant and a construction company, with an online menu that sends orders to WhatsApp.
Studying data analytics, business analysis, project management and Italian.

Skills Languages Education
Sales and negotiation, objection handling, Ukrainian, Russian: native Complete secondary education
client retention and win-back, hiring and English: B2+ Sokal, Ukraine, 2018
training, KPIs and reporting. amoCRM, Excel, Italian: B1
Google Sheets, Zoiper, Slack, Rocket.Chat. AI Polish: A1
tools (listed above).