Вероніка

Veronika Volonets
Content Writer/Copywriter Customer Communications Specialist /Editor
21 July 1993
[відкрити контакти](див. вище в блоці «контактна інформація»)
[відкрити контакти](див. вище в блоці «контактна інформація»)

History of Employment
2016-2026, Writer at 24experts.pro
• Writing academic texts, making presentations, posters, discussion posts of multiple educational levels for students in different locations around the world.
• Interacting with customers on a daily basis; key clientele from the US, the UK, Canada, Australia, the UAE, and Saudi Arabia.
• Ensuring low AI% content using such tools as GPTZero – clients only get human written texts.
• AI tools only used for helping brainstorm, creating text outlines, structuring the work, finding gaps in the reports.
2018-2020, Customer Loyalty Manager at Sleeper.
• Managing customer orders, fulfillment, and production times;
• Communicating with clients around the world via e-mail and social media;
• Resolving urgent issues such as shipment expedition, meeting manufacturing deadlines, following-up after orders arrive;
• Developing projects on enhancing customer experience, namely, promotional codes, care labels, website content such as FAQs.
2016-2016, Project Copywriter and Junior Editor for .io Analytics
• Writing advertisement articles for customers to enhance their knowledge of analytics;
• Checking, editing, and guiding the work of other writers;
• Collaborating with a graphic designer to create visual support for blog posts.
2014-2016, Automotive Copywriter for CariD
• Writing advertisement texts to provide customers with vital information on car replacement and repair parts.
2012-2014, Freelance editor: Sky Horse Publishing
• Editing and preparing literature for developing a library app for smartphones and tablets.
Education
2010-2015 National Aviation University, Kyiv
◦ Bachelor’s in Linguistics.
◦ Specialist’s Diploma in Aviation Translation (English-Ukrainian).
Core Skills
• Writing & Editing: Content writing, copywriting, proofreading, academic writing, editorial review;
• Research: Information gathering, source evaluation, fact-checking, content structuring;
• Communication: International client communication, customer support, written correspondence;
• Project Management: Deadline management, multitasking, independent work, client feedback management;
• Content Development: Technical writing, educational content, promotional writing, adapting content for different audiences;
• Professional Strengths: Attention to detail, organization, reliability, adaptability, problem-solving.

Additional Interests
Outside of work, I enjoy baking sourdough bread, reading, spending time with my dog, and exploring creative interests.