Контактна інформація

Шукач вказав телефон , ел. пошту, Instagram та LinkedIn.

Отримати контакти цього кандидата можна на сторінці https://www.work.ua/resumes/2300445/

Досвід роботи

Customer support representative

з 07.2024 по 07.2026 (2 роки)
SKELAR, Дистанційно (IT)

Freshdesk, backoffice, customer support

• Provide timely, professional, and courteous support to customers via
incoming phone calls, live chats, and emails.
• Respond to customer inquiries, resolve issues, and ensure a positive
customer experience.
• Process customer requests, including account updates, order inquiries,
refunds, and service-related changes in accordance with company
policies.
• Handle customer complaints with professionalism, empathy, and a solution-oriented approach.

Personal assistant/SMM Manager

з 02.2021 по 05.2023 (2 роки 4 місяці)
MAYA IDEA STUDIO (Copywriting Services), Інші країни (Маркетинг, реклама, PR)

• Social media marketing: create social media posts for Instagram, and Facebook, write appropriate texts to enhance a company's online
presence.
• Connect and promote company products on the right social media
platforms.
• Create a unique design of the posts and reels in Canva.
• Manage social media tools such as Facebook Meta and LATER.
• Engage with customers on different channels.
• Write clear, SEO-oriented, compelling articles for various mediums (e.g. ads, blog posts, newsletters,
websites).
• Collaborate with creative professionals to build marketing projects and campaigns.

Human Resources Manager

з 12.2016 по 06.2021 (4 роки 7 місяців)
UKRSTAFF, Київ (Пошук персоналу, HR)

• Develop corporate sales projects and sales programs across the gloaccording to the company strategy.
• Desearch and build relationships with new clients.
• Control in-time and high-quality contract execution through close
collaboration with the research department.
• Meet with potential clients in the course of Arabian Travel Market in Dubai, UAE (I had two business trips to Dubai, UAE).
• Manage the recruitment and selection process.
• Develop and monitor overall HR strategies, systems, tactics, and procedures across the company.

Освіта

Київський національний університет ім. Т.Шевченка

Міжнародні відносини, зовнішня політика, магістр, Київ
Вища, з 2015 по 2017 (2 роки)

Київський національний лінгвістичний університет

Філологія, перекладач, бакалавр, Київ
Вища, з 2011 по 2015 (4 роки)

Знання і навички

• Slack
• Solid Edge
• Freshdesk
• Самомотивація
• Data management

Знання мов

• Англійська — вільно
• Французька — початковий