Контактна інформація

Шукач вказав телефон, ел. пошту та LinkedIn.

Отримати контакти цього кандидата можна на сторінці https://www.work.ua/resumes/2796505

Досвід роботи

Hotel Guide, Holiday Representative

з 03.2018 по нині (6 років 3 місяці)
Anex Tour, NhaTrang, Vietnam (Tourism & Hospitality)

• Greeted guests and helped with product questions, selections and purchases including sightseeing excursions and shopping.
• Focused on guest satisfaction and positive feedback.
• Helped resolve client problems quickly with superior customer service.
• Built personal relationships with guests to promote positive experiences and boost sales.
• Resolved conflicts and negotiated mutually beneficial agreements between guests and hotel management.
• Conducted product demnostrations to highlight features and redirect objections to positive aspects (info meetings)
• Promoted customer loyalty and consistent sales by delivering friendly service and knowledgeable assistance.

Tour Guide, Sea Track Instructor

з 10.2017 по 01.2018 (3 місяці)
Inter parks Group, Seaquarium, Punta Cana, Dominican Republic (Tourism & Leisure)

• Entertained guests with various props and signs for maximum engagement, fun and lasting experience
• Gave information about tour activities, explain route and schedule
• Instructed guests about diving, snorkeling and sea track safety rules and precautions
• Sold additional services for guests - DVDs with the video of excursions and photos
• Provided guests with snacks and drinks on tour
• Handled health emergencies, provide first aid
• Kept everybody happy and ready to sign in for another tour

Hotel Guide, Holiday Representative

з 03.2011 по 11.2015 (4 роки 8 місяців)
Pegas Touristik, Worldwide (International) (Tourism & Hospitality)

Holiday Representative (Hotel Guide) and Excursion Guide in: Turkey, Greece, Egypt, UAE(Dubai), Israel, Jordan, etc.
• Arrival and departure transfers. Focus on guest satisfaction and positive feedback.
• Helping guests upon checking in and checking out. Teamwork with reception.
• Conducting information meetings for guests. Worked with very big groups and individuals.
• Tour Sales. Can effectively sell individual and group excursions.
• Effective Shopping Sales. Focus on fur coats and jewelry.
• Solving all the problems that might happen with guests during their stay in hotel.
• Successful dealing with problem guests (troublemakers)
• Tour guiding (city tours, shopping tours, history tours, etc.)
• Administration duties, writing reports, booking excursions and shopping. Familiar
with booking systems (Samo-Soft, Callisto, Sedna etc.)

Tour Guide

з 04.2010 по 10.2010 (6 місяців)
Odeon Tours/ Coral Travel, Turkey, Antalya (Tourism / Leisure)

Освіта

Open International University of Human Development

Tourism, Николаев
Вища, з 2010 по 2012 (1 рік 10 місяців)

Bachelor of Arts in Tourism management

Бакалавр, менеджер з туризму

Black Sea Petro Mohyla State University

Foreign Philology/ Linguistics, Николаев
Вища, з 2005 по 2009 (3 роки 10 місяців)

Bachelor of Arts in English and German studies

Чорноморський Державний Университет імені Петра Могили
Факультет романо-германської філології
Бакалавр, викладач німецької і англійської мови і літератури

Додаткова освіта та сертифікати

Visions Language School - TEFL

120 Hours Course - Certificate in Teaching English as a Foreign Language, TEFL

Educational Testing Services (ETS) Global

TOEIC Listening and Reading Test - Total Score "Gold" 910 points

Знання і навички

Знання мов

• Англійська — просунутий
• Німецька — вище середнього

Додаткова інформація

Denisenko Andrey
Email: [відкрити контакти](див. вище в блоці «контактна інформація»)
Viber & WhatsApp:
[відкрити контакти](див. вище в блоці «контактна інформація»)

<<<Additional skills, trainings and experience>>>

2009

Au Pair in Germany
Cultural exchange program and work
Position: Au Pair
Destination: Germany, Frankfurt-am-Main

Languages spoken:

English - advanced
German – intermediate
Russian – native speaker

Computer skills

Tours & Excursions Booking System “Samo-Soft”, “Callisto”, "Sedna" etc.
Microsoft Office (Word, Excel, Publisher)
Linux/Ubuntu User

Trainings/ Seminars

1. Ecotopia Gathering (EYFA) – Turkey, Sinop 2008
One month international ecologic camping in Turkey. International cooperation in the field of ecologic security.
General topics of the workshops:
The Black Sea. Countries that adjoin the Black Sea, their culture, traditions and national cuisine.
Ecological problems of the countries that adjoin the Black Sea and the ways of solution.
Vegetarianism, veganism and healthy way of life.
Hiking, first medical aid, scouting.
Leadership, mutual aid, overcoming cultural and language borders.
Facilitating workshops, finding compromise and consensus.
Negative influence of the nuclear energy on the environment.
Alternative sources of energy.
2. European Youth Parliament (EYP) – Kyiv 2008
Delegate of the National Session of the European Youth Parliament in Kyiv.
International seminar and contest.
Topic of the session: Human Rights Protection

Personal traits of character and virtues

Sociable, friendly
High adaptability
High stress tolerance
Can efficiently work in team
Goal oriented person
Quickly trainable
Interested in regular professional self-development

Personal interests/ hobbies

Oratory, public speaking
Learning foreign languages (Reading English books, watching English movies in the original, communicating with native speakers, etc.)
Reading (Marketing, Management Psychology, Sales, Sales Psychology, Social Psychology, Politics, History, Science, etc.)
Sports (Bicycle, Volleyball, Chess)