Резюме от 6 мая 2018 PRO

Бандило Уляна Юріївна

Project manager, 25 000 грн

Полная занятость, неполная занятость, удаленная работа.

Дата рождения:
14 ноября 1990 (27 лет)
Город:
Львов

Контактная информация

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Опыт работы

Operations Manager

с 05.2016 по наст. время (2 года 1 месяц)
VFS Global, Lviv (Outsorcing, Managament)

-Managing the Visa Application Center with overall responsibility of the units efficiency & productivity whilst ensuring compliance to all processes as per Service Level Agreements;
-Development and maintaining business relationships with Consulate officials
-Ensuring compliance to all existing processes and meeting the defined SLA’s
-Ensuring that the Teams are mentored & are working towards adherence of all SOP’s/ processes, required to be complied with, from an Organizational & ISO perspective.
-Managing Security (Physical & Data) at the Application Centre and to ensuring effective controls are in place to prevent any physical / data security breach incidents
-Provision and creation of various reports;
-Ensuring communication and cooperation with project partners;

Deputy Operations Manager

с 03.2013 по 03.2016 (3 года)
VFS Global, Львів (Management, Outsorcing)

Main responsibilities:
-Managing the Visa Application Center with overall responsibility of the units efficiency & productivity whilst ensuring compliance to all processes as per Service Level Agreements;
-Overall responsibility of the business unit
-Develop and maintain business relationships with Consulate officials
-To ensure compliance to all existing processes and meet the defined SLA’s
-Ensures that the Teams are mentored & work towards adherence of all SOP’s/ processes, required to be complied with, from an Organizational & ISO perspective.
-Process enhancements to improve quality & efficiency of the Unit
-Ensure conduct of Product & Process Training to all staff on a regular basis through coaching and development
-To manage Security (Physical & Data) at the Application Centre and to ensure effective controls are in place to prevempt any physical / data security breach incidents
-Ensure on going Value Added services are enhanced & maintained thereby achieving the monthly/annual targets
-Reports provision;
-ensuring communication and cooperation with project partners;

Supervisor of the USA Embassy Service Desk/Visa information help line

с 09.2011 по 02.2012 (5 месяцев)
Adelina Call Center, Lviv (Outsrced Call Center)

-monitoring of agents’ work;
-reports provision;
-information providing,
-ensuring communication and cooperation with project partners;
-creating, design and administration of the data base for internal use;
-managing the team of 40 agents;
-preparing rosters for agents

Agent on the USA Embassy Service Desk/Visa information Help line

с 07.2011 по 09.2011 (2 месяца)
Adelina Call Center, Lviv (Outsorced Call Center)

- calls servicing;
- information providing;
- answering to applicants inquiries via email;


Образование

Lviv National University named after I. Franko

Tourism Department, Lviv

Высшее, с 09.2007 по 06.2012 (4 года 9 месяцев)


Дополнительное образование

  • ISO 9001:2015 & ISO 14001:2015, OHAS 18001:2007 (2016)

Профессиональные навыки

  • Навыки работы с компьютером
    MS Office (Word, Excel, Power Point, Outlook), E-mail, Internet, working with different work related applications, easy learning

Знание языков

  • Английский — эксперт
  • Польский — эксперт
  • Русский — эксперт
  • Украинский — эксперт

Дополнительная информация

Married, no children, ready to move abroad

COMPUTER SKILLS:
MS Office (Word, Excel, Power Point, Outlook), Internet, working with different work related applications, easily learning

PERSONAL SKILLS:
-good communication skills in English
-visa processing knowledge and experience:
-organizational skills;
-project work skills;
-presentation skills;
-ability to work in the team;
-analytical thinking;
-communication (oral/written);
-detail oriented;
-problem solving/decision making;
-leadership;
-mentoring/coaching;
-multi-tasking;
-negotiation;
-performing well under pressure
-customer orientation
-self-motivated and self direct
-inter personal skills
-time Management
-planning & organizing skills
-achievement orientation
-entrepreneurship
-quality and service orientation
-diversity sensitivity
-personal and professional development
-delivering results
-communication
-networking

LANGUAGES:English (fluent), Polish (speaking, writing), Russian (fluent), Ukrainian (native).


TRAININGS:
ISO 9001:2015 & ISO 14001:2015, OHSAS 18001:2007.
Mentoring and Coaching,
Time management;
Effective presentation and communication;
Conflict resolution;
Supervision;
Strategic planning;

CERTIFICATES:
Certified Internal Auditor (ISO 9001:2015, ISO 14001:2015, OHSAS 18001:2007).
Mentoring and Coaching,


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