Особисті дані приховані

Контактна інформація

Шукач приховав свої особисті дані, але ви зможете надіслати йому повідомлення або запропонувати вакансію, якщо відкриєте контакти.

Досвід роботи

Head of Client Service

з 01.2014 по 06.2015 (1 рік 5 місяців)
Porsche Finance Group (http://www.porscheleasing.com.ua/), Киев (Porsche Finance Group is represented by "Porsche Leasing Ukraine", "Porsche Mobility" and "Porsche Insurance Agency". They are owned by the Austrian "Porsche Bank", which, in turn, belongs to "Porsche Holding" (Volkswagen Concern))

• supervision of all activities within Client Service (Financial/Credit risk, KYC, Identification process, AML, Compliance, Negotiations with group of clients, New product development/optimization, Staff motivation and development, Critical financial cases and up to 150 TUSD application approval/rejection level, management of the process of BIG limits approval on CC in HQ, car registration/deregistration process supervision and negotiations with governmental authorities, document quality control, archiving);
• managing, organizing and subdividing division related procedures and projects;
• definition and constant improvement of division related processes (quality, speed, volumes, flexibility, usability);
• interaction and collaboration with board members of Porsche Finance Group and Porsche Ukraine (importer). HQ, Regional offices;
• development, transfer to the team of all improvement ideas for the Client Service processes with further implementation, control and benchmarking;
• negotiations with clients, dealers, partners, contractors, importer, Headquarters;
• client Service's related projects supervision;
• constant measurement, optimization of all operational processes and control system development, KPI's measurement and development/adjustment
Achievements:
- level of dealers satisfaction - 96%
- customer satisfaction - 81%
- increasing speed of decision-making process up to 3 hours
- organization of security services for company
- launching new financing product in 1 month (local currency financing)
- development and implementation of dealer informational system (information about the application for financing, contract data, timing, approval status, etc.)

Head of Dealer Care Center (department)

з 08.2011 по 01.2014 (2 роки 5 місяців)
Porsche Finance Group (http://www.porscheleasing.com.ua/), Киев (Financial Services, Leasing, Credit, Automotive)

• responsible for the supervision of all activities related to department's functions (financial/credit risk management, fraud detection, operational support of all related to financing issues, identification of clients, KYC procedures);
• managing, organizing and subdividing department related procedures and projects;
• definition and constant improvement of department related processes;
• interaction and collaboration with departments in line with IT, AML, Compliance, Risk level acceptance;
• providing methodological guidance of the department and its employees;
• financing application approval for BIG clients (corporate), high AML rated clients (private, SME), special/"hard" cases.
• development and sharing with the COO the ideas and suggestions for improving the process of cooperation with dealers;
• negotiations with dealers, partners, contractors;
• performing any other professional tasks or projects assigned to the COO;
• project management
• implementation of Group standards on the local level (AML, Compliance, Financial Risk)
• team motivation and identification of the needs/threats of staff
• presentations/trainings for dealers (vendors)
Achievements:
- the highest level of employee satisfaction in department within the company
- description of all core business processes with the ARIS platform
- implementation of electronic workflow management system (non-paper office)
- key employees development (1team member became head of HR at affiliated company, 1 - regional manager, 1 - relocated to risk management team at Porsche Bank Austria, Salzburg)
- development of cross-check reports for preventing operational risk, AML scoring mistakes

Dealer Care Center (department) officer/specialist

з 02.2011 по 07.2011 (5 місяців)
Porsche Finance Group (http://www.porscheleasing.com.ua/), Киев (Financial Services, Leasing, Credit, Automotive)

• telephone and personal negotiations with dealers and clients;
• preparation of all required documents for financial deals;
• financial/risk analysis of creditworthiness of private individuals and legal entities, SME;
• financial reports analysis, fraud detection, identification, cross-check proceedings development;
• calculation of credit limit for further approval, down payment level, additional securities request.

Head of SME Collection Sector/Officer of Collection department

з 11.2007 по 08.2010 (2 роки 9 місяців)
OTP BANK Ukraine (http://www.otpbank.com.ua), Киев (Finance, banking, and insurance)

• Control and further development over process of collection of past due payments and overdrafts of SME borrowers;
• staff recruitment and training in accordance with sector's necessities;
• interaction with Legal, Retail, SME and Operational divisions in regard of past due payments collection and in process of further development of collection procedures;
• sectors procedures updating;
• reporting to the SME Risk Management Department, Collection companies, PI Credit committee, SME management; Other reports on a daily, monthly and yearly basis;
• control over results of Collection companies work with past due delinquency;
• execution of additional tasks of Head of Collection Department and Collection Division;
• development, improvement and optimization of collection process for SME borrowers.

Collection and monitoring department's expert

з 11.2006 по 10.2007 (11 місяців)
OTP Bank Ukraine, Киев (Finance, banking, and insurance)

• collection of past due payments and overdrafts;
• contact with retail borrowers who have overdue accounts by phone and SMS-system;
• notification letters and claims to borrowers with doubtful loans;
• reporting to the Risk Management Department;
• reports on a daily, monthly and yearly basis.

Освіта

Law University, National Academy of Science of Ukraine (Kyiv)

Common Law, Bachelor degree, Киев
Вища, з 2007 по 2011 (3 роки 5 місяців)

Kyiv National Economic University (Kyiv)

International Economics and Management Master's degree in International Trade, Киев
Вища, з 2001 по 2006 (5 років)

Знання і навички

Знання мов

• Англійська — просунутий
• Російська — вільно
• Українська — вільно
• Німецька — початковий

Рекомендації

Available on demand

Available on demand

Додаткова інформація

Courses, Trainings, Certification:

EBA Training Center (Kyiv, Ukraine) 2015, Leadership School by Jansen Capital Management (Oct'2014-Apr'2015);
KA Group (Kyiv Ukraine) 2015, CEM Conference, Customer Experience Management;
C/O/N/E/C/T/A Vienna School of Organizational Consulting (Kyiv - Vienna), Basic Lead Program sponsored by Porsche Holding, Salzburg (March'2013-March'2014);
Porsche Bank training held by Communication pro TG Gergely Teglasy, Vienna, Austria (Kyiv, Ukraine) 2013, Communication skills & Conflict management;
Edinburgh Business School in Eastern Europe (Kyiv, Ukraine) 2013,
Project Management;
BTG, Baltic Training Group (Kyiv, Ukraine) 2012, Communication skills development;
BPS, Business Process Solutions (Kyiv) 2012,
Business process modeling in Architecture tool ARIS;
KIY, Knowledge Inside You (Kyiv, Ukraine) 2009,
Conflict management in negotiations;
The National Center for the Training of Bank Personnel of Ukraine (Kyiv, Ukraine) 2008, Psychology and technology of working with debtors;
Bogush Time (Kyiv, Ukraine) 2008, Time Management and Delegation;
The Centre for Trade Policy and Law of Ottawa and the Centre for International Trade Development of Kyiv National Economic University (Kyiv, Ukraine) 2006, Program in Trade Policy and Commercial Diplomacy (Sept'2005-May'2006);