Контактна інформація

Шукач вказав ел. пошту.

Отримати контакти цього кандидата можна на сторінці https://www.work.ua/resumes/298750

Додаткова інформація

Kateryna Zinchuk
[відкрити контакти](див. вище в блоці «контактна інформація») (cell)
[відкрити контакти](див. вище в блоці «контактна інформація») (e-mail)

SUMMARY OF QUALIFICATIONS:

Work experience in Administration, Management, Marketing and Business Planning. Basic experience in Budgeting and Pricing Policy. Work experience with local and European companies.
English – fluent, German, French, Polish – basic, Ukrainian, Russian – native.
Advanced PC user: MS Windows, Microsoft Office (Word, Excel, Access, PowerPoint), Internet Software.
Driver license “B” category

PERSONAL:

Able to work on own initiative and as part of a team. I’m of friendly disposition, love working with people. Strong communication and organizational skills, responsible, dedicated and self – motivated, ambitious, flexible, quick thinking and calm under pressure.



WORK EXPERIENCE:

2008, May – 2008, November
Johns Lang LaSalle (Commercial Real Estate Services and Investment Management)

www.joneslanglasalle.com


Consultant, Tenant Representation Department

Market research, preparation of a long list of options
preparation of a draft request for tendering of proposals for lease of premises, to be sent to property-owners, developers and brokers;
identification of all possible options;
preparation and provision of a market research report to the Client;

Selection and analysis of short-listed options
visits to premises;
preliminary list of chosen sites;
preliminary comparative financial analysis of sites;
development and distribution of requests for tendering of commercial offers;
preliminary analysis of commercial offers received;
completion of comparative financial analysis;
completion of comparative quality assessment;
preparation of report, including comparative analysis and recommendations for negotiations in relation to one or several sites chosen.

Holding of negotiations and conclusion of lease agreement
analysis of commercial offers and counter-offers;
coordination of the preparation of draft floor plans in the premises chosen;
conducting of negotiations with the aim of improving financial and other commercial conditions of lease;
provision of final recommendations on negotiations in relation to the chosen buildings;
preparation of letter of intent;
conducting of negotiations in relation to the letter of intent;
signing of letter of intent;
coordination of preparation and discussion of draft agreements:
organisation of and participation in meetings to discuss lease agreement;
assistance in negotiations on lease agreement, confirmation of conformity of terms and conditions of the lease agreement with the terms and conditions agreed in the letter of intent;
signing of lease agreement.




2004, October -2008, May
Regus Business Centers Ukraine (network of fully equipped offices and meeting rooms )

www.regus.com


Operations Manager/Administrative Director

Team management and development
Day to day management of centre team members, directing workflow in the centre
Completing HR procedures, trainings, supervision and development of centre team, introduction trainings, conduct crisis management in case if there was an issue

Customer service, quality and centre standards control
Responsible for running the centre and its maintenance on a day to day basis
Ensuring clients satisfaction with provided services, implementing complaint handling procedures and ensuring that centre and team members are in accordance with standards

Centre administration
Ensuring professionally run front office according to company’s policy
In charge of centre finance and accounting system administration, billing procedures, debt control and reporting
In charge of IT and Telecom management
Managing all move-ins and move-outs within the centre
Dealing with all correspondence with clients

Centre operational sales
Increase client retention, implementing client contact programs
Active up-selling and cross-selling of Regus products, providing support to centre sales function



2003, December – 2004, September
Regus Business Centers Ukraine

Senior Customer Service Representative
Carrying out customer service requirement, providing secretarial support
Dealing with customer complaints

In charge of sales (partially)
Assisting in selling the full range of Regus Product
Assisting in preparing/making presentations for potential clients

Assisting Sales and Operations Manager
Assisting in carrying out any tours or telephone demonstrations required
Assisting in carrying out billing and in carrying out all credit control procedures
Assisting in IT and Telecom management

Meeting room champion
Preparing conferences
Increasing meeting room revenue
Developing business with existing clients
Responsible for customer care quality
Responsible for recommending improvements that can positively impact sales and efficiency


2001 – 2003, November
Advertising agency “Lira”

Client service manager:
Being in charge of several client -c