Контактна інформація

Шукач вказав телефон, ел. пошту та Facebook.

Отримати контакти цього кандидата можна на сторінці https://www.work.ua/resumes/3771440

Досвід роботи

Back Office and Payment Manager

з 10.2017 по нині (6 років 7 місяців)
DRP group, Киев (Payments)

Working with payment systems, building cascading rules in accordance with the company needs and payment processing. Testing new payments in the internal area. Working with bank transfers in Europe zone (SEPA transfers) and over the world.Analysis of approval rate. Risks analysis

Освіта

Национальный Авиационный Университет

Юридический, Киев
Вища, з 2009 по 2011 (1 рік 5 місяців)

Получила второе высшее образование по специальности юрист

Национальный Авиационный Университет

Экологии, Киев
Вища, з 2005 по 2011 (5 років 5 місяців)

Обучение проходила на английском языке

Додаткова освіта та сертифікати

Skill UP

2015, 2 месяца

Компьютерная Академия ШАГ

2016-2017, 6 месяцев

British Council

2018, 3 месяца

Знання мов

Англійська — просунутий

Додаткова інформація

Victoriia Zuienko
tel: [відкрити контакти](див. вище в блоці «контактна інформація») e-mail:
[відкрити контакти](див. вище в блоці «контактна інформація»)
address: Kyiv, Ukraine
[відкрити контакти](див. вище в блоці «контактна інформація»)

Career objective: To use my deep knowledge in the field of payment operations, bank transfers, chargeback risks and obtain position of payment manager.

Work Experience:
•Senior Back Office and Payment department Manager, «DRP Group», October 2017 – till now

•Dealing with PSP systems:

•Making requests to PSP agents for clarify errors that appears from client side;
•Check final status of payment;
•Send email for providing ARN number from refund transaction;
•Send request to process refund manually from PSP side;
•Chatting on Skype, WhatsApp groups, emails.

•Dealing with R&D Team:

•Making request for checking system bugs;
•Supporting the error correction process by providing additional information if necessary;
•Checking final status of error and testing correctness of working.

•Dealing with Banks:

•Providing clients with Bank details for Wire transfers;
•Checking correctness of Wire Slips from customers;
•Collect necessary KYC from client to provide it to Bank agent for checking;
•Sign DOD with client;
•Working with Wire Dashboard and Excel tables (collect general information of all Wire transfers);
•Chatting on Skype, WhatsApp groups, emails with Bank agents;
•Processing withdrawals via Wire transfers;
•Making withdrawals from Bank system back office / sending request to Bank agent for processing.


•Working with CRM system:

•Processing withdrawals in the system;
•Adding / deducting bonuses;
•Processing transfer funds between accounts;
•Adding Deposits manually;
•Making correctness of Deposits / Balances.

•Dealing with Bitcoin payments (Deposits and Withdrawals);

•Working with Cashier system:

•Checking declines;
•Help to choose correct processor for Success deposit;
•Contact PSP for clarifying error in the system;
•Change final status of transaction;
•Making rule for correct deposit;
•Put in white list client for further success deposit;
•Working with Praxis system (work experience during 3 months in 2017 year).

•Operating with MT4 manager;
•Working with ticket system as base of all tasks;
•Take part in reconciliation checking;
•Making disputes for differ types of chargebacks and sending them to the Bank using company templates;
•Creating financial information for separate client and investigate the way of safe withdrawal (CC refund / BTC or Bank transfer).

Certifications:
•IELTS Exam from 12/07/2018 № 18UA002016ZUIV001G
Listening 5.5 / Reading 5.5 / Writing 5.5 / Speaking 6.5 / Overall Band Score 6.0 // CEFR Level B2;
•«Software Testing», Computer Academy STEP, Sept 2016 – March 2017;
•«Software Testing», SkillUp Oct 2015 – Nov 2015

Languages: Extra skills:
English - Competent User Driving license from Oct 2015