Виктория

Контактна інформація

Шукач вказав телефон, ел. пошту та LinkedIn.

Отримати контакти цього кандидата можна на сторінці https://www.work.ua/resumes/4028229

Досвід роботи

Customer Support Manager

з 08.2021 по 04.2022 (8 місяців)
G5 Entertainment AB, Харьков (IT)

- Maintained G5 Games' players account information.
- Provided accurate, valid, and complete information to a user's request following the companies regulations.
- Prepared service reports by collecting and analyzing customer information and bug reports and provided the data to the Development Team.
- Handle complaints, provide appropriate solutions and alternatives within the time limits, and follow up to ensure resolution.
- Used Jira as a bug tracking tool to track the issues and bugs related to G5 Games as per users' complaints.

Customer Support Representative

з 02.2018 по 03.2021 (3 роки 1 місяць)
Advanced Cash, Харьков (Customer Support)

- Maintain financial accounts by processing customer adjustments.
- Resolved product or service problems by clarifying the customer's complaint; determined the cause of the problem; selected and explained the best solution to solve the problem; expedited correction or adjustment; followed up to ensure resolution.
- Updated, implemented, and maintained procedures.
- Documented, calculated and presented the department statistics for the month.
- Worked with Zendesk, Kibana.

VOLUNTEER

з 06.2017 по 06.2017 (менш ніж місяць)
EUBC2017, Харьков (European Boxing Championship Kharkiv-2017)

As a volunteer I was helping the boxing teams from different European countries not to get lost, to find an entertainment in the city they don't know or simply buy some goods, find out when will the bus for the team come and leave, ect.

Project Manager

з 03.2017 по 02.2018 (11 місяців)
MoveUp Solutions, Харьков (IT)

As a PM I have had a lot of duties and responsibilities, main of which were:
1. Some key planning duties included:
- Defining and clarifying project scope;
- Developing the project plan;
- Developing the project schedule;
- Developing policies and procedures to support the achievement of the project objectives;
2. Some of the key organising duties included:
- Determining the organisational structure of the project team;
- Identifying roles and positions;
- Identifying services to be provided by external companies;
- Staff project positions;
3. Some key duties for leading projects included:
- Setting team direction;
- Coordinating activities across different organisational functions;
- Motivating team members;
- Assigning work;
4. Some key controlling duties included:
- Defining project baselines;
- Tracking project progress;
- Project status reporting;
- Determining and taking corrective actions.
Besides, I always communicated with the clients, making sure they were happy with the progress and making all the needed changes and improvements to the workflow if needed.
And I performed tasks of the sales manager getting possible clients interested in the services of the company.

Customer Support Specialist

з 01.2017 по 03.2017 (2 місяці)
MoveUp Solutions, Харьков (IT)

- Provided information about products and services; answered to customers' concerns and questions;
- Took orders, calculated charges, and process billing or payments;
- Reviewed or made changes to customer accounts;
- Handled returns or complaints;
- Recorded details of customer contacts and actions taken;
- Reviewed and selected standard responses for answers or solutions;
The work was being done in different CRM and ticketing systems like Kayako, Zoho, Salesflare, Telemagic, etc.
Have worked with Jira, Confluence.
I handled the SMM, advertising and telemarketing tasks in different social media like Business Facebook, Instagram, WatsUp, Snapchat, etc.
I worked in WordPress creating and posting the content of a client's website.

Lead Verification Specialist

з 12.2016 по 01.2017 (1 місяць)
InfuseMedia Ukraine, Харьков (Marketing, advertising, and PR)

Online and phone verification of people in a database for the clients of InSegment (the Boston department of the company).
- Worked with huge loads of information;
- Worked in MS Office (Excel and Word);
- Worked with such programs as X-Lite and Broadcast to call the clients in the USA and Europe;
- Worked with different online services like Linkedin, Glassdoor, Bloomberg, ZoomInfo, Connect Data, etc.

Customer Support Specialist

з 06.2016 по 12.2016 (6 місяців)
Zone3000, Харьков (IT)

Provided technical support to customers around the world, including answering questions, assistance in the selection, installation and configuration of the products and services of the company both in chat and ticket systems.

Call-center representative

з 05.2016 по 06.2016 (1 місяць)
DIALIST, Харьков (Telecommunications and networking)

Освіта

Харьковский национальный университет им. В.Н. Каразина

Иностранных языков (английская и китайская филология), Харьков
Незакінчена вища, з 2015 по 2019 (3 роки 10 місяців)

Додаткова освіта та сертифікати

Business Communication

2017, 2 месяца

Hillel, Маркетинг

2019, 4 месяца

Знання і навички

Знання мов

• Українська — вільно
• Російська — вільно
• Англійська — просунутий
• Китайська — середній
• Французька — початковий

Рекомендації

Лановюк Светлана

Лановюк Светлана

Директор, MoveUp Solutions

Додаткова інформація

I have about six years experience in Customer Support, Project Management and Research in different IT and outsourcing companies. I have worked in multidisciplinary and multicultural groups. I'm often chosen to head up projects thanks to my excellent communication skills.
I have the savvy, experience, and superior communication ability to be the asset to your company. My skill set seems to be a perfect match for what you're looking for. In addition, I enjoy working with people and would welcome the opportunity to be a part of your team.
I can say that among my weakness there are:
- Being too critical of myself;
- Attempting to please everyone;
- I pride myself on being a 'big-picture' person. I have to admit I sometimes miss small details, but I always make sure I have someone who is detail-oriented on my team.
But on the bright side:
- I am a fast learner and I enjoy learning and doing the research, thus growing both professionally and personally;
- I am enthusiastic and ambitious;
- I am determined and dedicated;
- I'm a very hard-working person and I can work a few days straight, pulling up an all nighter if needed.