Контактна інформація

Шукач вказав телефон та ел. пошту.

Отримати контакти цього кандидата можна на сторінці https://www.work.ua/resumes/4105522/

Досвід роботи

CRM Support engineer (specialist, leading specialist, technical supervisor)

з 08.2006 по 03.2017 (10 років 7 місяців)
Group of the companies “Terrasoft”, Киев (https://www.terrasoft.ua)

•Provided qualified training to internal staff
•Improved interaction and communication between different departments in the company, which reduced processing time for internal requests by 30%
•Monitored the fulfilment of KPIs (customer satisfaction, SLA ticket response time)
•Improved the quality of user manuals

Work in the teams:

Legacy
•Installation, configuration, maintenance of desktop CRM-systems Terrasoft 3.X
•Configuration of database replication
•Configuration of integration with Oktell telephony
•Configuration of integration with MS Office products

Platform R&D
•Installation, configuration, maintenance of web CRM-systems bpm’online
•User license management and distribution
•Configuration of LDAP authorization
•Application performance monitoring and optimization (using Zabbix)
•Assurance of security for data transmission using https

Call Center&Mobile
•Configuration of bpm'online integration with telephony (software and hardware ATX – Asterisk, Oktell, Webitel, Avaya, Infinity, Cisco)
•Mobile application support (bpm'online Mobile)

Automatic control Engineer

з 08.2001 по 06.2006 (4 роки 10 місяців)
“Malva” company, Киев (http://www.malva-systems.net)

Projects:

“Ukrainian Railways”
•Manufacturing, installation, configuration of cash register equipment and access control systems (turnstiles) at all branches of the “Ukrainian Railways”
•Manufacturing, programming and configuration of mobile cash registers
•Installation and support of the reporting system on passenger traffic

“Kherson City Council”
•Installation of SCS (structured cabling system)
“Computing Center of the “Odessa Railways”
•Installation of SCS

“KrymAvtoTrans”
•Installation and configuration of online ticket selling and reporting system for bus transportation
•Reservation of terrestrial communication channels with wireless channels (installation and configuration of base stations and antennae)

Освіта

National University of Life and Environmental Sciences of Ukraine

Faculty of Electrification and Automation, Speciality: “Power engineering”, specialist in “Energetics of agricultural production”, Киев
Вища, з 1998 по 2001 (2 роки 9 місяців)

Separated subdivision of National University of Life and Environmental Sciences of Ukraine “Nizhyn Agrotechnical College”

“Computer production”, junior specialist in “Mounting, maintenance and repair of electrical equipment in agro-industrial complex”, diploma with honor, Нежин
Вища, з 1993 по 1998 (4 роки 9 місяців)

Додаткова освіта та сертифікати

English – Intermediate (ongoing intensive course at “Green Forest”)

2017, 3 months

Знання і навички

• Windows
• SQL
• Operating systems
• MS SQL Server
• Apache HTTP Server
• Administration
• Database
• Oracle Database
• DBMS
• IIS
• Management skills
• Firebird
• Activity
• Ability to analyze
• Configuration
• NoSQL
• Redis
• Installation and tuning of electronic circuits

Знання мов

• Російська — вільно
• Українська — вільно
• Англійська — середній

Рекомендації

Sergey Kurylchyk

Sergey Kurylchyk

Head of the Software Development Team Platform R&D, Group of the companies “Terrasoft”

Додаткова інформація

Personal skills:
•Stress-resistant, communicative, multitasking, attentive to details